Call Center, Customer Service Representative (Small Animal)

What You’ll Do

• Answering inbound calls promptly, professionally, and courteously
• Scheduling, confirming, and updating appointments using practice management software
• Managing high volumes of phone, email, and online communications
• Providing general information about services, policies, hours, and basic pet care guidance (non-medical advice)
• Following up with clients regarding appointments, reminders, and discharges
• Maintaining accurate and up-to-date medical records
• De-escalating client concerns with empathy and professionalism
• Holding outgoing calls and responding to emails
• Supporting a positive, team-oriented work environment
• Performing additional duties as needed

What You Bring

• Strong customer service and communication skills (written and verbal)
• Able to multitask in a high-volume, fast-paced environment
• Excellent attention to detail and time management skills
• Strong problem-solving abilities and a calm, professional demeanor
• Ability to build rapport and maintain positive client relationships
• Reliability, punctuality, and a strong work ethic
• Comfort working collaboratively as part of a team
• Passion for animal care
• Ability to Maintain a professional presence, including communication, appearance, and conduct