Call Center Customer Service Representative

About the role

Join a growing customer service team in a professional and welcoming office environment. This is a stable, long-term opportunity offering paid time off, holiday pay, growth potential, and the chance to qualify for work-from-home eligibility after 90 days based on performance.

What You’ll Do

• Answer incoming calls from existing and prospective customers
• Aid with account inquiries, updates, and maintenance
• Process applications and payments over the phone
• Document customer interactions accurately and professionally
• Perform data entry, follow-up correspondence (mail/email), and reports
• Clearly explain account policies, terms, and procedures
• Handle customer concerns with professionalism and empathy

What We’re Looking For (Must-Haves)

• At least 1 year of consecutive customer service experience
• Call center experience is a plus but not required
• 1 year of experience working on computer systems
• Strong data entry and Microsoft Office skills
• High School Diploma or GED (verified during background check)
• Reliable transportation and strong attendance record
• Positive attitude and customer-focused mindset
• Willingness to work in an on-site call center environment

Nice-to-Have Skills

• Call center or phone-based customer support experience
• Operations or administrative support background

Work Schedule

Monday–Friday, Day Shift
Current primary shift need: 9:30 AM – 6:00 PM
Other possible shifts: 8:00 AM – 4:30 PM, 8:30 AM – 5:00 PM, 9:00 AM – 5:30 PM
No weekends!

Work Environment

• Large, modern, single-floor call center (no stairs or elevators)
• Individual desks/cubicles with plenty of workspace
• Business casual dress code (jeans allowed; no leggings or sweats)
• Phones must be stored away on the call floor due to privacy policies

What’s in It for You

• Paid holidays
• PTO accrual starting Day 1
• Voluntary overtime paid at time and a half during busy seasons
• Long-term, permanent opportunity with consistent scheduling

Job Type & Location

This is a Contract position based out of Harrisburg, PA.

Pay And Benefits

• The pay range for this position is $19.00 - $19.00/hr.

Requirements

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Harrisburg, PA.

Application Deadline

This position is anticipated to close on Jul 20, 2026.