Call Center Customer Service Representative

Job Overview

Thebes USA, the U.S. division of Thebes Consult, an international advisory and consulting firm, is seeking a dedicated and professional Call Centre Customer Service Representative. Based in **Texas City, Texas, United States**, this is a Full-Time position.

Responsibilities

* Serve as the primary point of contact for clients, handling inbound and outbound calls with the utmost professionalism. * Respond promptly and accurately to client enquiries received via telephone, email, and other communication channels. * Provide clear information regarding the firm's specialised advisory services. * Address and resolve client issues or complaints efficiently, ensuring a high level of client satisfaction. * Escalate complex or technical queries to the appropriate legal, regulatory, or investment consultants. * Maintain precise and comprehensive records of all client interactions within the company's CRM system. * Assist with scheduling appointments and consultations between clients and our advisory team. * Uphold client confidentiality and data protection standards at all times. * Contribute to team efforts by accomplishing related results as needed.

Qualifications

* Proven experience in a customer service, client relations, or call centre environment, preferably within a professional services firm. * Exceptional verbal and written communication skills, with a clear and professional telephone manner. * Strong interpersonal skills with an ability to build rapport with a diverse range of clients. * Excellent problem-solving capabilities and the ability to remain calm under pressure. * Proficient in the use of MS Office Suite; experience with CRM software is highly desirable. * A high degree of accuracy and meticulous attention to detail. * A proactive and positive attitude with a strong work ethic. * An understanding of or interest in the legal, financial, or compliance sectors would be a distinct advantage.