Call Center Customer Service Representative

About the role

MCI is a fast-growing tech-enabled business services company delivering CX, BPO, and XaaS solutions across various industries. We seek Customer Service Representatives who can provide exceptional support and drive customer satisfaction.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Document all interactions in the CRM system.
• Follow up with customers to ensure satisfaction.
• Adhere to company policies and quality standards.
• Collaborate with team members to improve service delivery.

Requirements

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English and Spanish.
• Excellent communication and interpersonal skills.
• Ability to handle high call volumes and multitask.
• Strong attention to detail and organizational skills.
• Previous customer service experience is preferred.

Qualifications

• All positive, and driven applicants are encouraged to apply.

Skills

• Customer service skills.
• Technical support skills.
• Product recommendation skills.

Benefits

MCI offers a variety of benefits and incentives including health benefits, disability insurance, life insurance, and retirement savings programs. We also provide paid time off, incentives, and career growth opportunities.

Pay

Starting compensation is based on experience and is competitive. Details will be provided upon application.

Schedule

The schedule for this role is flexible and will be discussed during the interview process.

Benefits

MCI provides a range of benefits including health benefits, disability insurance, life insurance, and retirement savings programs. Details will be provided upon application.

Company Culture

We foster a supportive and inclusive work environment where employees feel valued and engaged. We offer a casual dress code and a variety of fun, engaging activities.

Equal Opportunity Employer

MCI is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. We do not discriminate in hiring, compensation, promotion, or any other terms or conditions of employment.