Call Center Customer Service Representative

About the role

MCI is a fast-growing tech-enabled business services company delivering CX, BPO, and XaaS solutions across various industries. We're seeking Customer Service Representatives who can provide exceptional support and ensure a best-in-class customer experience.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Document all interactions in the CRM system.
• Follow up with customers to ensure satisfaction.
• Adhere to company policies and quality standards.
• Collaborate with team members to improve service delivery.

Requirements

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English and Spanish.
• Excellent communication and interpersonal skills.
• Ability to handle high call volumes and multitask.
• Strong attention to detail and organizational skills.
• Previous customer service experience is preferred.

Qualifications

• All positive, and driven applicants are encouraged to apply.
• The Ideal candidates for this position are highly motivated and dedicated.

Skills

• Customer service skills.
• Technical support skills.
• Product recommendation skills.

Benefits

MCI offers a variety of benefits and incentives to support and reward our team members, including health benefits, disability insurance, life insurance, and retirement savings programs.

Pay

Starting compensation is based on experience and is competitive.

Schedule

The role operates in a professional office environment and requires sitting/standing for long periods while using a computer and telephone headset. Occasional movement and lifting up to 40 pounds may be required.

Company Culture

We foster a team-oriented culture that values collaboration and engagement. We also offer a casual dress code and a variety of benefits and incentives to support our team members' well-being.

Equal Opportunity Employer

MCI is committed to providing equal employment opportunities and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.