Call Center Customer Service Representative
Ready to Move Your Career Forward? Join the Kelly® Professional & Industrial team as a Virtual/Remote Benefits Customer Service Representative supporting a premier client near Pittsburgh, PA. We’re committed to helping you succeed at every step along the way.
About the Role
Position Details
Title: Virtual/Remote Benefits Customer Service Representative
Location: Pittsburgh, PA (remote, within a 2-hour radius of work location)
Pay Rate: $18.00/hour
Schedule: Monday through Friday (no weekends), must be available between 6am–6pm with occasional extended hours to 11 pm
Why You’ll Love This Role
- Enjoy the flexibility of working from home.
- Be part of a supportive team focused on your development.
- Earn competitive pay and unlock access to exclusive Kelly perks.
A Day in the Life
As a Benefits Customer Service Representative, you will provide compassionate, professional assistance to plan participants via phone, email, and instant messaging. Tailor your communication style to meet the needs of diverse individuals, maintaining professionalism even in challenging interactions. Safeguard confidential information in accordance with HIPAA and data privacy standards. Accurately document calls and case notes with attention to detail.
You’ll Be a Great Fit
- High School Diploma or GED (required)
- Previous customer service experience (preferred)
- Strong attention to detail and organizational skills
- Proficiency in Microsoft Office; ability to navigate multiple computer windows
- Minimum typing speed of 30 WPM
- Able to work effectively in a virtual environment within the specified location radius
Perks & Benefits
- Full remote position
- Competitive hourly pay
- Exclusive access to Kelly perks & resources
Ready to Apply?
Bring your enthusiasm—discover what’s next for your career with Kelly! As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
We are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.
Contact Information
Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.