Call Center Customer Service Representative

Responsibilities

• Handling a high volume of inbound calls and emails in a professional and timely manner.
• Providing accurate, valid, and complete information by using the right methods and tools.
• Resolving customer complaints by clarifying the issue, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Processing product orders, returns, and exchanges through our internal systems.
• Maintaining detailed and accurate customer records by updating account information.
• Becoming a product expert and effectively answering questions regarding our hydration solutions.
• Identifying and assessing customers' needs to achieve satisfaction and build sustainable relationships of trust.
• Escalating unresolved queries to the appropriate internal department when necessary.

Qualifications

• Proven experience in a customer support or client service role, preferably within a call centre environment.
• Exceptional communication, interpersonal, and active listening skills.
• A customer-oriented attitude with a professional and patient demeanour.
• Strong problem-solving abilities and the capacity to adapt to different personality types.
• Excellent time management and organisational skills with the ability to multi-task and prioritise work.
• Proficiency in using CRM systems and the Microsoft Office suite.
• A genuine interest in the health and wellness industry is highly desirable.
• A minimum of a high school diploma or equivalent is required.