Call Center Customer Service Representative
About the role
Big Sandy Superstore is seeking a Call Center Customer Service Representative to join our team. This role includes benefits such as:
- Dental insurance
- Employee discounts
- Health insurance
- Vision insurance
- Life insurance ($10,000 policy)
- 401K Plan (admin fees covered)
- Employee Stock Ownership Program (ESOP)
- Competitive paid time off policies
- Generous employee discount on ALL merchandise
Responsibilities
- Open New Work Order: Greet customers in a friendly and professional manner, obtain all necessary information (name, phone, date of purchase, etc.), open customer’s work order in an efficient and timely manner, verify unit’s warranty and email warranty company for verification if necessary, transfer call to appropriate department, note work order with necessary details.
- Look Up Existing Work Order: Greet customers in a friendly and professional manner, obtain all necessary information (name, phone, etc.), verify what the customer is asking for (part ETA, status update, etc.), determine if call needs to be transferred to another department, verify customer's address and phone numbers before transferring the call.
- Additional tasks, both within the scope of this position and outside of it, will be assigned and are expected to be completed within the agreed upon timeframe.
Requirements
- A self-starter with strong multitasking skills
- Someone that can work independently or within a team environment
- An individual who has the financial well-being, public confidence in, and image of the Company in mind at all times
- High School Graduate or GED
- Strong computer skills with efficiency in Microsoft Office suite
- Strong interpersonal skills
Qualifications
- High School Graduate or GED
- Strong computer skills with efficiency in Microsoft Office suite
- Strong interpersonal skills
Skills
- Self-starter
- Multitasking skills
- Independence/Teamwork
- Financial well-being/public confidence
- Computer skills (Microsoft Office suite)
- Interpersonal skills
Benefits
- Dental insurance
- Employee discounts
- Health insurance
- Vision insurance
- Life insurance ($10,000 policy)
- 401K Plan (admin fees covered)
- Employee Stock Ownership Program (ESOP)
- Competitive paid time off policies
- Generous employee discount on ALL merchandise
Pay
Pay is commensurate with experience.
Schedule
Schedule is commensurate with experience.
Company Information
Independent Retail offers a myriad of opportunities for people of all backgrounds. While sales associates and store managers are often thought of as typical retail roles, 44% of people who work in retail don’t work in sales. Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country and they’re driving the industry’s innovations in customer experience. Retail is the #1 private-sector employer in the country.
About Independent Retail
Independent Retail is a platform that connects job seekers with employers. When you apply through this platform, your application goes directly to the employer and all hiring decisions are made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.