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Jobs · Customer Service · Wisconsin

Call Center - Customer Service Agent (On-Site)

Renuity · Madison, WI · 2 wk ago
On-siteCustomer Service$50k–$70k/yrFull-time

About the role

As a Call Center Agent on the Customer Service Team, you’ll support the lead generation and sales teams by processing submitted leads — verifying homeowner information, confirming homeowner and advisor availability, validating product qualifications, and gauging homeowner interest. You’ll work with customers and employees across all Mad City markets and help assist them with starting their home improvement process.

Responsibilities

  • Manage all appointments generated through face-to-face sources and enter them into the CRM
  • Accurately document all call attempts, applying appropriate dispositions and detailed notes for each interaction
  • Handle inbound calls from promoters and place outbound calls to reach unverified leads
  • Participate in regular department contests and achieve both personal and team goals

Requirements

  • No call center experience required
  • Strong communication skills and an outgoing personality
  • Motivated, competitive, goal-driven energy
  • Professional presence and a team-first mindset
  • Reliability and consistency in attendance and performance
  • Ability to multitask, prioritize, and stay organized
  • Comfort navigating technology and computer applications

Qualifications

  • No call center experience? No problem. If you bring the drive, we’ll teach you the skills.

Skills

  • Strong communication skills
  • An outgoing personality
  • Motivated, competitive, goal-driven energy
  • Professional presence
  • A team-first mindset
  • Reliability and consistency in attendance and performance
  • Ability to multitask, prioritize, and stay organized
  • Comfort navigating technology and computer applications

Benefits

  • Capped earning potential – most agents earn between $50k–$70k/year
  • Rapid advancement – many team members move up within 6 months
  • Brand-new expanded call center workspace
  • Multiple shift options (assigned based on business needs)
  • Call center operating hours: 8am–9pm, 7 days a week
  • Medical, dental, vision, life, and disability insurance
  • Paid parental leave
  • 401(k) retirement savings program
  • Generous PTO + paid holidays
  • Continuous team events, incentives, and company celebrations

Pay

$17.50/hr + Uncapped Bonuses

Average earnings: $50,000–$70,000+/year

Schedule

Shift Time: 1pm–9pm

Saturday & Sunday availability preferred

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