Call Center Customer Experience Specialist I

About the role

Someone who can provide customer service via the telephone for routine inquiries and concerns from customers and branches regarding banking products and financial services.

What would make you a great fit

• Strong telephone, reading comprehension and communication skills, both verbal and written
• Strong customer service skills to assist customers with ease and communicate with professionalism and care
• Strong analytical and problem-solving skills with the ability to make decisions independently
• Ability to thrive in a fast-paced environment
• Ability to multitask while managing phone calls, chat sessions, emails, etc.
• Solid typing skills
• Care about your community and have a desire to be involved

What you'll do

• Assist customers and branches needing technical assistance with all Bank-related business products such as Online Banking, IVR, ITM, etc.
• Assist customers and branches with inquiries by electronically retrieving information regarding the customer account and transactions in question while following Bank, regulatory and legal compliance requirements
• Effectively assist customers and branches with concerns and/or difficult problems while working toward resolution and referring to supervisor/manager as needed

Requirements

• Minimum of one year of customer service experience
• High school diploma or GED

Qualifications

• A drive to find positive solutions to customer and department situations
• A strong client focus with excellent problem-solving and decision-making skills
• Knowledge of various banking and cash management products and systems

Pay

Position is located on-site and can be filled in Claremore or Vinita, OK or Ark City, Wichita, or Winfield KS. Hours 8am-5pm and 9am-6pm.

Benefits

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

Working conditions

This position is in an office environment within a climate-controlled facility, which may be in the basement of some facilities. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day. The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. Due to the fast-paced environment of the call center, individuals must maintain a pleasant/cooperative attitude during times of high call volume. The individual must be capable of working harmoniously with diverse personalities of co-workers and internal customers. This position requires regular and reliable attendance and the ability to work varying hours.