Call Center Collections Representative

About the role

The Collections Representative position offers a unique opportunity to work in a prestigious legal group's Collections Department. Ideal candidates are highly motivated and eager to handle consumer interactions.

Responsibilities

• Negotiate repayment plans
• Answer questions related to accounts
• Arrange for payments
• Provide educational guidance on account resolution
• Maintain detailed records of customer communications
• Handle both inbound and outbound calls
• Build trust with customers, third parties, attorneys, representatives, realtors, etc.
• Deliver solutions according to customer and client needs
• Communicate account progress and status
• Display exceptional listening skills and professionalism

Requirements

• Customer service and pleasant manner
• Proficient data entry and computer skills (Microsoft Office)
• Excellent oral, verbal, and written communication
• Problem-solving skills
• Account documentation skills
• Active listening skills
• Attention to detail
• Negotiation skills

Qualifications

• Required: High School Diploma, Associate's or Bachelor’s Degree preferred
• Preferred: Prior call center and/or collector experience, bilingual (Spanish/English)

Benefits

• Monthly bonus opportunities
• Paid time off
• Paid holidays
• Health insurance
• Life insurance
• Dental insurance
• Medical insurance
• Vision insurance
• 401(k) plan
• Comprehensive training and mentoring programs
• Collegial work environment prioritizing internal promotion, training, and professional development

Pay

Competitive Pay - commensurate to experience

Schedule

Mondays to Fridays, shift options:

• 8:00am to 5:00pm (1 hour lunch)
• 8:30am to 5:30pm (1 hour lunch)
• 9:00am to 6:00pm (1 hour lunch)

This is a full-time position operating under standard business hours.

Physical Functions

• Remains in a stationary position 50% of the time
• Constantly operates a computer and other office machinery
• Regularly required to verbally communicate, listen, and give presentations as needed
• Some walking and standing relative to interaction with other personnel and applicants

Work Environment

Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.

Top Agents

Average over $3000 in bonus alone every month in addition to base pay.