Call Center Collections Representative

About the role

MCI is a fast-growing tech-enabled business services company delivering CX, BPO, and XaaS solutions across various industries. We seek Collections Representatives who can communicate persuasively, maintain professionalism, and resolve customer balances.

Responsibilities

• Contact customers via phone and email regarding overdue accounts.
• Negotiate realistic repayment plans or settlements with customers.
• Monitor and follow up on missed payments and broken promises to pay.
• Update customer records, payment statuses, and notes in the system.
• Ensure all collection activities comply with regulatory standards.
• Maintain detailed and organized records of all interactions and collection efforts.

Requirements

• Must be 18 years or older.
• High school diploma or GED required.
• Bilingual in English and Spanish (required).
• Strong negotiation and conflict resolution skills.
• Ability to remain calm, professional, and empathetic under pressure.
• Familiarity with debt collection laws and best practices is a plus.
• Previous experience in collections, customer service, or call center environments preferred.

Qualifications

• All positive, and driven applicants are encouraged to apply.

Skills

• Persuasive communication.
• Professionalism.
• Empathy.
• Motivation.
• Results-driven environment.

Benefits

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. These include health benefits, disability insurance, life insurance, retirement savings, and paid training.

Pay

Compensation is competitive and grows with your career at MCI.

Schedule

The role operates in a professional office environment, requiring sitting/standing for long periods and occasional movement to accomplish tasks.