Call Center Collections Representative

About the role

Killeen, TX MCI is seeking Collections Representatives who are professional, empathetic, and motivated to help customers resolve outstanding balances while maintaining respectful and solution-focused interactions.

Responsibilities

• Contact customers via phone and email regarding overdue accounts to discuss balances and payment options.
• Negotiate with customers to establish realistic and effective repayment plans or settlements.
• Monitor and follow up on missed payments and broken promises to pay.
• Update customer records, payment statuses, and notes in the system accurately and promptly.
• Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies.
• Maintain detailed and organized records of all interactions and collection efforts.

Requirements

• Must be 18 years or older.
• High school diploma or GED required.
• Bilingual in English and Spanish (required).
• Strong negotiation and conflict resolution skills.
• Ability to remain calm, professional, and empathetic under pressure.
• Familiarity with debt collection laws and best practices is a plus.
• Previous experience in collections, customer service, or call center environments preferred.

Qualifications

• All positive, and driven applicants are encouraged to apply.
• The Ideal candidates for this position are highly motivated and dedicated.

Skills

• Persuasive communication skills.
• Results-driven mindset.

Benefits

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Pay

Compensation details are provided upon application.

Schedule

The schedule for this role is flexible and can accommodate various shifts to suit the needs of the customer base.

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Company Culture

We embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications.

Equal Opportunity Employer

MCI is committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization.