Call Center Business Desk Sales Supervisor

About the role

Victra is Verizon’s largest premium retailer in the United States. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. This position is based in Winterville, NC.

Core Responsibilities

• Creates a fun, high-energy sales culture that drives engagement and healthy competition
• Motivates and coaches sales agents; monitors KPIs and provides timely, actionable feedback
• Maintains a strong sales focus while ensuring day-to-day operational execution (schedule adherence, coverage, and readiness)
• Delivers team sales results on a daily, weekly, and monthly basis
• Models and reinforces the highest standards of integrity, quality, and compliance
• Buils a culture of development and continuous improvement through coaching, training, and performance plans
• Recruits, hires, and onboards top talent with strong sales potential
• Stays current on promotions, products, plans, and services to drive confident, compliant selling
• Administers time-off and scheduling policies fairly and consistently to meet service-level needs

Qualifications

• 2+ years of sales leadership experience in a contact center and/or retail environment
• Proven record of achieving challenging team and individual sales goals
• Proficient with computers and comfortable learning new systems
• Experience using a CRM (Salesforce preferred) to manage leads, activities, and sales reporting
• Strong work ethic and a results-driven mindset
• Availability to work evenings, weekends, and holidays as needed
• High school diploma required; associate or bachelor’s degree preferred
• Limited to U.S. citizens only

Pay and Benefits

• Competitive Pay
• Flexible Time Off Options
• Paid training and career development opportunities
• Comprehensive health, dental, and vision insurance
• 401k retirement plan
• Tuition reimbursement
• Employee discounts on Verizon services
• Referral bonuses and exciting contests
• Career pathing opportunities