Call Center Attendant (Sat-Sun 11pm-7am)

Assists the team with the operation of a complex parking site with multiple employees. Sites may be manned or unmanned, automated, or manual parking facilities.

Responsibilities

• Accurately process exception transactions (e.g., lost tickets, grace period tickets) according to company policy, including completing applicable forms
• Leverage Microsoft Office Suite, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance
• Maintain up-to-date knowledge of automated parking equipment, software integrations, and access control systems
• Assist in troubleshooting equipment and system errors, coordinating with technical support when necessary
• Deliver high-quality customer interactions, including issue resolution, account support, and adherence to brand service standards
• Oversee the contract parker program: manage customer onboarding, billing accuracy, collections, and corporate account communications
• Respond to escalated concerns, ensuring customer satisfaction and documenting resolution outcomes
• Exhibit a friendly, helpful, and courteous attitude towards customers and employees
• Provide the company’s standards of service with each customer, including maintaining required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit
• Ensure sites are maintained properly and company safety procedures are observed at all times
• Determine the need for maintenance and/or repairs and forward to the Property Manager
• Complete daily activity reports for the facility; responsible for completion of accident reports
• Report to work on time and notify management of any situation that needs attention
• Directly oversee all day-to-day activities associated with opening, managing, and closing the facility
• Ensure the facility is operating in accordance with company policy, including revenue control, equipment maintenance, proper and accurate signage, and internal audit scores
• Ensure the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual
• Resolve customer concerns escalated by front-line associates
• Document Incident Forms and conduct incident investigations as directed by the Property Manager and/or Corporate Office
• Complete small cleaning or maintenance tasks according to the company's maintenance checklists
• Fill in for front-line associates during their absences
• Perform other duties as assigned

Requirements

• A high school degree is required
• One to two years' experience in a service or related industry preferred, of which 3 months must have been in a parking setting
• Ability to work weekends required
• Ability to perform basic math calculations
• Ability to read and comprehend verbal instructions and written correspondence
• Ability to communicate effectively both verbally and through written correspondence
• Have and maintain a valid driver's license
• Ability to safely drive a standard or automatic transmission vehicle
• Ability to maintain a professional and friendly demeanor when working with other employees and customers
• Ability to provide customer resolution in a professional and friendly manner
• Highly credible and trustworthy, operating with a high degree of integrity
• Hold oneself and others accountable, striving for a high level of excellence
• Positive, can-do attitude, fueling growth and innovation
• Customer-focused and results-oriented
• Desire to continuously learn and develop
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships in a team setting
• Ability to multitask and prioritize tasks with strong attention to detail in a fast-paced environment
• Self-directed and able to work independently with minimal supervision

Benefits

• Medical, Dental, Vision
• 401K Match
• Life Insurance
• Career Development Opportunities for Advancement within the expanding portfolio
• Annual Professional Development Funds
• Employee Perks:
  • Free Parking and EV charging
  • Parental Leave Program
  • Friendly Work Environment that values collaboration

Pay

Virginia Compensation Range: $20 USD - $22 USD. This range reflects a reasonable estimate considering factors like skills, experience, training, licensure, certifications, and organizational needs. It does not reflect adjustments for geographic differentials. New hires typically do not start at or near the top of the posted range. Compensation is determined based on individual circumstances. Eligibility to participate in a discretionary annual incentive program may be available, subject to its rules and dependent on individual and organizational performance.