Call Center Assistant

About Us

Join a dynamic team committed to providing life-saving care, no matter what. At this time in history, more than ever, we are committed to serving diverse communities seeking reproductive care in an inclusive and affirming space. If you feel compelled to answer this call, we can’t wait to meet you!

Abortion Care

This role supports abortion care through direct clinical triage, patient education, and follow-up, ensuring timely and empathetic support to those navigating abortion services.

Ideal Candidate

• High school diploma or equivalent
• Previous call center, healthcare, reproductive health or Planned Parenthood experience
• Self-starter with excellent customer service
• Bilingual in Spanish strongly preferred

You'll Do

• Respond effectively to calls: schedule patients for the care and services they need, help them navigate and pay for services, etc.
• Manage a high volume of calls, collect and input patient demographics information accurately and timely, and schedule appointments using Nextgen practice management system.
• Transfer calls as needed and appropriate.
• Provide information about all services offered by PPRM, including pre-appointment information as appropriate.
• Refer callers to outside providers for services PPRM does not offer.
• Respond to incoming calls requiring established emergency procedures.
• Discuss grants and funding sources with callers when appropriate.
• Adequately adhere to HIPAA practices and maintain client confidentiality.
• Support a positive and efficient patient experience by providing operational support such as electronically sending prescriptions to the pharmacy and documenting appropriately in Electronic Health Record (EHR).
• Provide negative test results and document appropriately in EHR.
• Communicate with other departments to relay pertinent patient information when appropriate, treating peers with the highest level of customer service so patients experience a smooth transition in their care.

Starting Pay

$21.84/hour - $26.08/hour

Additional Pay

+$2.25/hour for Spanish fluency (upon passing test)

Schedule

Full-time ~37.5 hours/week; Non-Exempt; Benefits Eligible

Benefits

• Medical/Vision/Dental, with extended mental health coverage
• Accrued PTO and Sick Time
• 401k/Safe Harbor Contributions (PPRM contributes up to 3% of your pay to your 401k after 1 year of service)
• Tuition reimbursement program for qualifying degrees and certificates
• Clinical ladder program that supports professional development and skill expansion
• Employee Assistance Program and WorkLife Partnership.
• Paid Family Leave/Paid Parental Leave and MORE!

To learn more about our amazing benefits visit us HERE.

Covid-19 Protocol

• Vaccination against COVID-19 will no longer be a condition of employment.
• All Health Center/Patient or Community Facing Employees, must have the COVID vaccine or wear a mask at all times beginning November 1st.
• Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.

Flu Protocol

• All employees working directly with patients, the community or working in a health center will be required to have the flu shot or wear a mask during patient/community contact or while in the health center from November 1 – April 30 each year (Flu Season).
• Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.

Background Check Required

Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.