Call Center Agent - Fort Smith, AR

Responsibilities

• Intake and dispatch emergency road service calls according to call center processes and performance expectations.
• Monitor cue for incoming web submitted service call requests.
• Conduct intake calls for roadside assistance.
• Review customer service preferences from company database.
• Understand & communicate National Account service details.
• Resolve issues related to emergency road service calls.
• Monitor dispatched calls and obtain completion times.
• Ensure detailed call information is captured in computer system and relayed to the service provider.
• Partner with your Supervisor to meet objectives as provided, including quality, efficiency and attendance scores.
• Work with the training team to complete ongoing training focused on providing excellent Customer Service.
• Maintain legal compliance through strict adherence to policies and procedures.

Requirements

• Must be at least 18 years of age.
• No relocation is being offered for this position.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Qualifications

• High School Diploma or GED.
• Experience with computers, including Microsoft Office, Windows, and related programs.
• Previous customer service experience.
• Previous call center experience in a fast-paced customer service environment.
• Experience in resolving customer complaints and complex customer issues.
• Ability to speak Spanish or French is desired.

Basic Qualifications

• Must be at least 18 years of age.
• No relocation is being offered for this position.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Preferred Qualifications

• High School Diploma or GED.
• Experience with computers, including Microsoft Office, Windows, and related programs.
• Previous customer service experience.
• Previous call center experience in a fast-paced customer service environment.
• Experience in resolving customer complaints and complex customer issues.
• Ability to speak Spanish or French is desired.

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others.
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork.
• Ability to review, analyze, and interpret information, identify problems, and make decisions.
• Read, understand, and follow procedures and guidelines.
• Commitment to following established safety policies and procedures.