Call Center Agent

Why Southern National Roofing

Southern National Roofing is where effort turns into opportunity. We train from the ground up, promote based on performance, and reward people who show up and execute. Many of our leaders started in roles just like this one.

The Role

This is a full-time W-2 inside sales position where your performance directly impacts what you earn and how quickly you advance. You will be the first point of contact for homeowners and prospects — fielding inbound calls, following up with our database, and generating qualified appointments for our outside sales team.

Responsibilities

• Field inbound calls from our field marketing team as well as clients and prospective clients to schedule appointments
• Daily telephone outreach to our database of customers and prospects
• Promote our eco-friendly roofing products and services to prospective and existing clients
• Generate qualified appointments for our outside sales division
• Participate in ongoing department meetings and training sessions

Compensation

W-2 full-time position
Hourly pay + commission + performance bonuses
First-year team members earn $35,000-$60,000
Earnings vary based on performance and consistency

Schedule

Full-time, on-site role
40 hours per week, morning, afternoon and evening shifts available, weekend availability required
No overnight travel required

Requirements

• Comfortable speaking with people by phone — friendly, professional, and confident
• A positive attitude and strong desire to succeed
• Professional appearance and demeanor
• Strong communication skills, both verbal and written
• High school diploma or GED
• Valid driver's license and reliable vehicle (to commute to and from the office)
• Ability to work full-time, 40 hours per week, morning, afternoon and evening shifts available, weekend availability required

Benefits

Competitive hourly pay + commission + bonuses
Health, Dental, and Vision insurance
Recognition and rewards for high performance
Ongoing sales training and coaching
A vibrant team culture with regular events and activities