Call Center Agent

About the role

Sound Telecom is seeking full-time Call Center Agents to provide the friendly, professional voice our clients depend on. This role is ideal for those who thrive under pressure as the day to day involves skillfully managing a high-volume of incoming calls. You'll be tasked with providing an exceptional experience for callers while maintaining service quality and meeting performance expectations. Since we deliver exceptional service 24/7, 365 days a year, this role requires availability to work a weekend day and holidays.

Requirements

• Typing speed of 35WPM
• Proficient computer skills
• Self-motivated and accountable
• Warm demeanor and ability to remain composed when assisting upset callers
• Strong attention to detail in writing
• Consistent dedication to reliable attendance and schedule adherence
• Availability to work a weekend day (Saturday or Sunday each week) and holidays
• This is an in-office position

Qualifications

• Previous customer service experience is not required, but is a bonus

Pay

• Earn a premium rate of $21/hour by maintaining perfect attendance (includes punctuality at shift start, timely returns from breaks, and full shift completion)
• Base rate without perfect attendance is $18/hour

Benefits

• Employee Stock Ownership Plan
• 401k with Matching Contributions
• Full Medical, Dental, and Vision Insurance
• Paid Vacation
• Life Insurance Policy
• Legal Assistance

Schedule

• Full Time - 40 hours per week, 10 hour shifts
• Must be available to work a weekend day (Saturday or Sunday each week)