Call Center Agent

Responsibilities

• Answer telephone promptly in a polite and professional manner and exceed patient satisfaction.
• Able to answer questions succinctly and professionally and evaluate when to escalate.
• Ensure patients are booked for consultation during their first call to NVISION.
• Presents in a professional and educated manner to all customers, patients, and Dr.'s that call in.
• Place outbound calls timely and with enthusiasm to assist Research and resolve issues to ensure patient retention and satisfaction.
• Use sound judgment and empathy in handling calls, especially with upset patients.
• Schedule appointments correctly - servicing multiple centers.
• Maintain knowledge of company products and customer service processes.
• Handle a Call Center environment work quickly and multi-task.

Requirements

• 2+ years of experience in high volume call center preferred but willing to train the right person
• Ophthalmology experience would be helpful but not required.
• Bilingual is a plus (English/Spanish)

Qualifications

• High school diploma or equivalent.

Skills

• Excellent communication skills
• Customer service orientation
• Ability to work independently and manage time effectively

Benefits

• Flexible schedule
• Health insurance options
• 401(k) plan

Pay

USD $21.00/Hr. USD $25.00/Hr.

Schedule

On-site position in Aliso Viejo, CA.