Call Center Agent

About the role

Metro Medica is seeking dedicated and detail-oriented Part-Time Call Center Agent to join our rapidly growing team. In this vital role, you'll provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This is an in-office position. We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply.

Responsibilities

• Manage a high volume of incoming calls with a consistently polite and pleasant demeanor.
• Accurately gather and relay essential information, ensuring all message details are thorough and precise.
• Meticulously enter data into our systems, providing our clients with peace of mind that their needs are being effectively documented and communicated to the right teams.

Qualifications

• A welcoming voice and an upbeat, professional tone.
• Strong command of the English language, including excellent spelling and grammar.
• Proficiency in a Windows-based computer environment.
• Ability to type 35 words per minute or more.
• Excellent attendance record.
• Availability to work one weekend day.

Pay

$20/hr

Schedule

Part-Time, Various Shifts. Must be available to work a weekend day (Sat or Sun each week).