California Supervisor (Part-time) @ Cal State San Marcos Bookstore

Responsibilities

• Support the management team
• Be a resource for all departments
• Model for customer service
• Drive for sales
• Be a skilled problem solver
• Coach and model exceptional customer service on the sales floor
• Train and oversee team members in one or more departments
• Provide daily support, direction, and guidance to customers and team members
• Resolve customer issues and complaints, escalating problems to the management team when necessary
• Aid in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations
• Assign work and provide focused direction to team members to manage and accomplish multiple projects
• Process sales transactions involving cash, credit, or financial aid payments as needed

Qualifications

• 2+ years’ experience in a retail setting preferred
• High school diploma/GED preferred
• Outstanding customer service skills
• Basic reading, writing, and accounting skills
• Excellent customer service and communication skills
• Strong interpersonal, communication, and problem-solving skills
• Ability to work a flexible schedule including evenings, weekends, and holidays