Calibration Technician

Responsibilities

• Communicate via phone, e-mail, and other communication tools with customers
• North American RMA process responsibility
• Monitor, track, and report on incoming and outgoing RMAs
• Track & document returns in QSYS, Airtable, and on company server
• Assist in product failure analysis with Service Technicians and Quality department
• Issue and generate quotes for repairs
• Other duties as assigned

Requirements

• 3+ years of experience as a Calibration Technician
• Formal training in Metrology highly desirable (Certified and/or an Associates Degree, preferably in a technical discipline specific to calibration and instrumentation)
• Detailed experience with quality management systems (ISO-17025, ISO-9001) highly desirable
• Capable of lifting (40 pounds)
• Thorough knowledge of standard business software products (Microsoft Office, Outlook, Windows etc.)
• Proficient computer skills/fast learner of new business software
• Strong competency in record keeping / organization, database maintenance, spreadsheets
• Ability to maintain excellence and accuracy in a dynamic, fast-paced, multi-disciplinary environment
• Ongoing commitment to advance knowledge in the field of instrument calibration methods and providing excellent customer service
• Must work well in a team environment and must demonstrate excellent communication skills in the interaction with coworkers and suppliers
• Must demonstrate attention to detail and conscientiousness related to the quality of work
• Analytical problem solving
• Self-directed and highly motivated
• Develop procedures for internal calibration processes
• Perform routine calibration of all equipment that requires calibration, ensuring internal calibration equipment is calibrated regularly
• Evaluate and troubleshoot non-operational gauges
• Coordinate with vendors to determine pricing, repair lead-time, and repair approvals with suppliers
• Create, maintain, and execute calibration procedures for various instrumentation and equipment
• Maintain calibration and repair schedules and monitor average lead-time
• Maintain calibration database for all internal instruments and monitor due dates, perform calibrations, and generate calibration paperwork (certificates and reports)
• Coordinate all calibration with external calibration vendors for instruments that cannot be calibrated internally
• Evaluate calibration vendors based on qualification and expertise and monitor their performance
• Participate in audits by external bodies
• Validate calibration methods
• Work with technical management and establish goals to expand internal calibration capabilities and establish scope approval for such capabilities under ISO/IEC 17025:2005
• Other duties as assigned

Benefits

• Tuition Reimbursement Program – encourages team members to continue their education to support current or future work
• Comprehensive benefits package including Health, Dental and Vision options
• Company-paid Life insurance
• Short and Long-Term Disability insurance
• Parental leave
• 401(k) retirement account with a generous company match
• Twenty (20) days of Paid Time Off (PTO) per calendar year
• Eleven (11) holidays per calendar year including a floating holiday of employee’s choice
• Career advancement and training opportunities