Cake Decorator

Responsibilities

• Provides superior customer service
• Takes cake orders from customers by telephone or in person, with a high level of accuracy
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques to meet customer needs and build department sales
• Applies proper decorating techniques for each item, according to visual training aids (VTAs) to produce quality cakes and pastries
• Writes on cakes with icing on request
• Reads / executes daily production list through cake flow
• Ensures quality control of all products before sending to sales floor per VTAs
• Ensures cake product reaches the showcase and tables at prescribed times
• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, and rotates products
• Records production and shrink to aid in production planning
• Maintains sanitation in work area
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures
• Operates / maintains all equipment properly

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 1+ years of experience - Required
• Knowledge/Skills/Abilities:
  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
• Education: HS Diploma or GED or equivalent - Required
• Licenses/Certifications: Completion of Company Orientation - Required
• Safety training - Required
• E-commerce Online Ordering training upon hire - Upon Hire - Required

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Constantly stand, reach at waist, grasp
• Occasionally walk, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, arm push / pull, pinch, utilize fine motor skills
• Occasionally be exposed to wet, cold, hot conditions, and loud noise
• Demonstrate the ability to lift up to 40 lbs
• Demonstrate the ability to manage in excess of 25 lbs