Cage Shift Manager

About the role

The Cage Shift Manager is responsible for managing all cage assets, leading the cage team, and ensuring successful shift operations. This includes balancing all banks while maintaining compliance with federal, state, and local gaming regulations, as well as delivering exceptional guest service to all internal and external patrons.

Responsibilities

• Manage operational functions within the department consistent with the strategic plan and vision for the department and organization.
• Focus on achieving departmental goals using available resources while meeting deadlines for assigned tasks and projects.
• Monitor quality standards, delegate daily workload and scheduling, run shift reports, and verify and approve transactions in accordance with Internal Control Standards.
• Ensure all banks are balanced at the end of the shift in compliance with departmental variance policy and review all reports/forms accurately per Title 31 and Internal Control Standards.
• Lead all Cage Members during shifts, including interviewing, onboarding, training, development, and corrective action.
• Make resourceful decisions emphasizing guest service, regulatory compliance, and protection of company assets.
• Collaborate with various departments to improve processes around policies, cash handling, and compliance with regulatory bodies.
• Adhere to AML Standard Operating Procedures, Internal Controls, MICS, and Nevada Gaming Regulations (Nevada Gaming Control Board, IRS, and Title 31).
• Ensure compliance with laws and regulations pertaining to underage gambling and maintain confidentiality of patron and company data.
• Supervise positions including Cage Supervisor, Cage Cashier, and Senior Cage Cashier.

Requirements

• Must be at least 21 years of age.
• Bachelor’s Degree in Business, Finance, or related major; and/or equivalent combination of education and experience.
• Three (3) years of prior experience in casino cage and/or casino credit for a large-scale resort and casino, preferably in a leadership position.
• Working knowledge of Microsoft Applications and operating systems.
• Ongoing knowledge of company and departmental policies, AML procedures, Internal Controls, MICS, and Nevada Gaming Regulations.
• Ability to make resourceful decisions with emphasis on guest service, compliance, and protection of company assets.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers.
• Strong leadership, communication, and organizational skills; ability to delegate, review work, and provide guidance.
• Ability to interact effectively with guests, management, team members, and outside contacts.
• Professional appearance and demeanor adhering to company standards.
• Ability to work varied shifts, including nights, weekends, and holidays.

Skills

• Ability to read, interpret, and communicate in English (written and verbal).
• Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

• Regularly required to stand, use hands and fingers, reach with hands and arms, and talk or hear.
• Specific vision abilities include close vision and peripheral vision.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.

Work Environment

• Moderate noise level in the work environment.
• Exposure to an environment containing unrestricted secondhand tobacco smoke.

Pay

$48,000.00 – $60,000.00 per year.