Cage Cashier I

About the Role

Provides prompt, friendly, and courteous service to all guests while following company and gaming regulations. Conducts all transactions in a confidential manner and maintains high standards of courtesy, professionalism, and discretion in all communications.

Responsibilities

• Performs all types of money-handling functions including check cashing and converting coin, tokens, and gaming chips into currency.
• Counts money and chips and reconciles banks; orders currency to refill supplies.
• Accepts, delivers, and issues credit card cash to customers; dispenses coins/chips to other cashiers.
• Processes funds transactions for the cashiering department and other casino personnel under surveillance.
• Processes new check cashing applications and records transaction information on reports and forms.
• Maintains internal controls with reports describing errors and discrepancies.
• Collaborates with workgroup and support departments to ensure player satisfaction and communicates relevant information to co-workers and management.
• Works with team members to achieve common goals while maintaining confidentiality of all player accounts and sensitive information.
• Follows the Everyone Greets Everyone (EGE) policy: acknowledges guests and team members within 10 feet, initiates friendly verbal greetings within 5 feet, and remains attentive to surroundings.
• Participates in mandatory meetings and pre-shift BUZZ sessions.
• Maneuvers in and around count rooms and responds calmly in crisis or stressful situations, including employee conflicts.
• Performs duties of hard count and soft count team members as needed.
• Pushes and pulls carts and carries up to 75 pounds of boxes filled with currency.
• Differentiates denominations of chips and authenticity of currency.
• Stands for extended periods and performs physical tasks such as bending, stooping, reaching, kneeling, and twisting.
• Operates computers, ten-key adding machines, and money counters.
• Works in environments with secondhand smoke, dust, loud noises, and bright lights.
• Performs other duties as assigned.

Requirements

• Must present a well-groomed, professional appearance.
• Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator.
• One-year previous United States currency money-handling work experience preferred.
• Must read, write, speak, and understand English.
• Must be willing to serve customers from a variety of backgrounds.
• Must be willing to work nights, weekends, holidays, and overtime as needed.
• Able to pass mandated regulation and department testing.
• Must have strong employee relations, organizational, analytical, and communication skills (verbal and written).
• High School Diploma or GED required.
• Must be at least 21 years of age.

Schedule

Must be able to work a varied schedule including holidays, nights, and weekends, with the ability to work overtime when required.