Cage Cashier

About the role

The Cage Cashier is responsible for providing monetary services for casino guests, including exchanging casino chips, coins and tickets for cash; processing advances drawn from credit and debit cards; cashing and depositing checks; establishing and processing transactions for patron deposit accounts; processing transactions for patron casino credit accounts; exchanging currency, foreign and domestic; and making change. The Cage Cashier is also responsible for providing monetary services for other casino departments and team members thereof. Additionally, the Cage Cashier is responsible for all duties of a Main Banker, General Cashier Banker, Chip Banker, and Marker Banker, as well as for maintaining and supporting various remote kiosks, which service casino guests and other casino departments.

Responsibilities

• Maintains and reconciles all assigned casino assets during the course of a shift or gaming day.
• Allots jackpots to slot attendants for payment to guests; distributes and collects slot attendant banks.
• Distributes and collects cashier banks.
• Orders monies through exchange slips.
• Redeems chips, tickets, etc. for currency and coin.
• Completes cash advances, cashes personal checks.
• Processes and delivers exchanges to cashiers.
• Uses coin sorters, wrappers and currency counters; counts down station/float/bank, puts coin away and verifies money received from vault/bank/drop.
• Conforms to all rules and regulations of SGC CTR / SAR Compliance.
• Issues counter checks (markers) to credit customers and/or issues funds represented by counter checks; accepts payments toward outstanding counter checks.
• Accepts and distributes funds representing patron deposits, withdrawals, and wire transfers.
• Maintains remote kiosks for redemptions, purchases, jackpots, etc. as necessary.
• Prepares, verifies, and processes chip fills and credits.
• Maintains counter check inventories and deposits; processes transactions affecting those inventories.
• Maintains accountability for assigned keys and key inventories.
• Provides any assistance as needed to immediate supervisor.
• Remains thoroughly knowledgeable of all appropriate regulations.
• Maintains the confidentiality of all gaming records.
• Works closely with team members of gaming departments and casino cage departments.
• Maintains a current understanding of all policies and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy.
• Understands and complies with all information security policies and procedures at all times.
• Provides exceptional guest service to all guests and communicates in a pleasant, friendly and professional manner at all times.
• Maintains a professional work environment with peers, supervisors, managers, and all other team members.
• Maintains a current understanding of all policies and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Completes all required SGC Training programs within specified guidelines from commencement of employment.
• Attends all necessary meetings.

Qualifications/Requirements

• Must be 18 years of age or older upon employment.
• High school diploma or equivalent required.
• One (1) year of previous cashier or money handling experience is required.
• Previous customer service experience, and/or the ability to demonstrate high-level service, listening and resolution skills required.
• Previous clerical/data entry experience is preferred.
• Basic knowledge of start-up and close-down of cash registers is preferred.
• Knowledge/operational skills of coin counter, coin wrapping machine and currency counters preferred.
• Must be able to operate office equipment, including a 10-key adding machine, personal computer, telephone, and multi-function photocopier.
• Effective math skills are required; applicants must be able to pass an SGC-administered math skills test.

Physical Requirements And Work Environment

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud.
• Must be able to work in an environment where smoking is permitted.
• Must be able to work in a casino environment, which may include exposure to loud noises, bright and flashing lights, and cigarette/cigar smoke.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with guests, management, team members, and members of the business community in all situations.