Cage Cashier

About the role

Under direct supervision of the Cage Supervisor, operates and performs cash and currency transactions for casino guests at a service window.

Responsibilities

• Provides excellent guest service to internal and external guests, maintains excellent team member relations.
• Safeguards casino assets.
• Counts and verifies all cash/coin/chip transactions in the cage.
• Makes change for guests and exchanges coin/chip for cash.
• Issues banks, remakes banks, replenishes change for all departments.
• Performs fills for Table Games and pays out jackpots to electronic gaming devices.
• Performs all duties, responsibilities, and requirements such as redemption, vault/main bank, check cashing, credit card transactions, cage exchanges, and payouts.
• Services ATM and Kiosk machines to include adding or decreasing currency.
• Complies with federal cash reporting requirements.
• Complies with internal controls/policies and procedures as they pertain to this position.
• Maintains accurate cage cash transmittal forms.
• Reports currency counting equipment problems.
• Maintains confidentiality of all Casino operation data.
• Contributes to a team effort and accomplishes related results as required.
• Demonstrates Desert Diamond Casino “On Brand” attitude towards team members & guests at all times.
• Performs other duties as required.

Requirements

• High School Diploma or GED plus one (1) year experience as a cashier or bank teller.
• Candidate must pass a basic Bank Teller/Money Handling Test.
• Must be 18 years of age or older.
• No felony, theft, assault or stealing convictions.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, and obtain and maintain a gaming license.

Skills

• Knowledge and proficiency in basic mathematics.
• Ability to carry out mathematical computations.
• Ability to become familiar with all cage functions.
• Ability to communicate, read, and write clearly in Basic English.
• Ability to demonstrate outstanding guest service at all times.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members at all levels.
• Skill in cashier’s cage operations and of applicable laws on cage operations.
• Skill in problem solving and sound decision-making.
• Skill in typing and 10-key operation.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word and Excel.

Physical Demands

• Regularly required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Frequently required to walk.
• Occasionally required to sit; stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 25 pounds.

Work Environment

Work is generally performed in the casino cage area with exposure to second-hand smoke, currency dust particles, and a high noise level. Evenings, graveyards, holidays, and/or weekend work may be required. Extended hours and irregular shifts may be required.