Cafe Supervisor

About the role

The Café Supervisor oversees daily coffee shop and lunch service operations, leading staff, ensuring exceptional guest experiences while maintaining food quality and operational standards. Standard schedule is Monday – Friday starting around 6 am.

Responsibilities

• Oversee daily café operations, enforce policies, maintain cleanliness, and uphold hospitality and appearance standards.
• Train, coach, and support staff to deliver exceptional customer service and quality food and beverage offerings.
• Monitor food quality, preparation, and service standards, making adjustments as needed to ensure consistency.
• Control labor and operating costs while maintaining inventory accuracy and appropriate stock levels.
• Provide excellent guest service, resolve concerns promptly, and promote hotel amenities and offerings.
• Accurately operate the POS system and ensure timely, efficient food and beverage service.
• Work all front- and back-of-house functions, including barista, cashier, food preparation, cooking, and cleaning duties as needed.

Requirements

• Previous restaurant, hospitality, or food and beverage supervisory experience preferred.
• Ability to lead and motivate a team while maintaining a positive, guest-focused work environment.
• Strong communication, organizational, and leadership skills with the ability to multitask in a fast-paced environment.
• Ability to handle guest concerns professionally and resolve issues with sound judgment.
• Working knowledge of food safety, sanitation, and health department regulations.
• Proficiency in Point of Sale (POS) systems, cash handling procedures, and basic computer functions.
• Ability to read, write, and speak English to effectively communicate with guests, associates, and leadership.
• Ability to maintain a professional appearance, positive attitude, and high level of guest service.
• Ability to work a flexible schedule, including closing shifts, evenings, weekends, holidays, and special events.
• Ability to stand for extended periods and lift or carry up to 30 pounds; perform physical tasks including bending, kneeling, lifting, reaching, and twisting.

Benefits

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Discounted parking and bus pass program
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer between properties while maintaining company service
• Paid time off

Schedule

Standard schedule is Monday through Friday starting around 6 am. Flexibility required for closing shifts, evenings, weekends, holidays, and special events.

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of hotels and resorts, our properties are known for their unique character and style.