Cafe Shift Leader

About the role

The Café Shift Leader is responsible for supervising and supporting daily operations at King Arthur Baking Company's flagship destination in Norwich, Vermont. The Café Shift Leader reports to Café Front of House Manager and is integral to providing outstanding customer experience, efficient operations processes, and a positive work environment.

Essential Duties and Responsibilities

• Supervise daily café operations, including opening and closing procedures, merchandising, ordering, daily par management and product inventory levels.
• Supervise cafe staff, including delegating daily tasks, setting break schedules, and responding to needs of the business.
• Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
• Partner with Front of House Manager to set priorities for the Café team, monitor team performance, and regularly provide feedback.
• Promote and ensure excellent customer service is provided by all staff members, this includes handling complaints or issues, promoting impactful product merchandizing and ensuring a positive experience for all visitors.
• Ensures adherence to all food safety and sanitary policies, procedures, and regulations in accordance with Vermont Department of Health.
• Oversee and deliver Point of Service (POS) training and ensure cash handling procedures are adhered to.
• Prepare deposits and maintain accurate records.
• Oversee online ordering platform including daily pars and item management, team training and customer issue resolution.

Minimum Job Requirements

• 1-2 years of leadership experience in a Retail, Restaurant/Café, or Hospitality role.
• Proficient with point of sale (POS) systems and Microsoft Office.
• Experience in a fast-paced café environment a plus.
• Flexibility: morning, evening and weekend shifts required.
• We value those who can demonstrate capability and articulate how prior experiences will help them transition into this role.

Competencies

• Leadership: Ability to set clear expectations, delegate tasks, provide feedback and lead by example while fostering a positive work environment.
• Communication Skills: Effective communication is essential for supervising staff and responding to customer inquiries. Ability to handle difficult situations with professionalism and tact.
• Organization: Adept at prioritizing tasks, managing time efficiently and maintaining attention to detail.
• Problem-solving and Decision Making: Quick thinking and resourcefulness are valuable traits for addressing unexpected challenges, such as last-minute order changes, equipment malfunctions, or supply shortages. Comfort with making effective decisions under pressure. Ability to seek out and consult resources to assist in decision-making process.
• Customer Service: Uphold a customer-centric approach to ensure outstanding experience, solicit customer feedback and resolve issues.
• Results driven: Holds self and team accountable for performance. Approaches their work with curiosity, adaptability, and a growth mindset.

Success Factors

• Genuine enthusiasm for King Arthur's mission and products and a commitment to living our values.
• Is community minded gets involved, volunteers.

Physical Requirements / Work Environment

• Ability to remain standing for extended periods of time.
• Ability to lift up to 25lbs.
• Repeat the same movements.
• Use hands to handle, control, or feel objects, tools, or controls.
• Frequently walk, stand, or stoop, bend at the waist and reach at or below the shoulders.
• Fast-paced Cafe environment.
• While performing the duties of this job, the employee regularly works in an indoor cafe environment with exposure to sound and temperature of espresso machines as well as cleaning products.
• Employees may also work around knives, slicers and other sharp objects.
• The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation as well as customer traffic.
• Cafe environment where food allergens may be present.

Safety

• Understands that safety is the responsibility of everyone at the organization.
• Is responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately.
• Engages in safety and compliance training programs and encourage 100% team participation in same.

Supervision

Supervises Cafe staff.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. It is the responsibility of every employee to contribute to a positive and safe work environment through cooperative and professional interactions with co-workers, customers, and vendors. As a proud Benefit Corporation, King Arthur Baking expects our employees to adhere to company-wide green norms and remain educated on company impact campaigns.

Pay

$19.64 to $22.14 per hour worked; commensurate with experience.

Schedule

40 hours per week with weekend availability required.

Benefits

• Medical, dental, vision
• Company paid short- and long-term disability
• Life insurance
• Paid parental leave
• Paid time off to rest
• Paid holidays to have fun
• 401(k) with a company match
• 40 paid volunteer hours a year
• Profit sharing*
• Participation in the Employee Stock Ownership Plan (ESOP)*

*Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.

Location

Norwich, VT; onsite daily.