Cafe Shift Lead - Eastlake

About the role

Grand Central Bakery ignited a bread revolution in 1989 by introducing rustic artisan loaves to Northwest tables. Values are at the heart of our company and sustainability touches everything we do—from where we buy ingredients to how we care for our employees and invest in our communities. A Certified B Corporation, Grand Central Bakery is part of a global movement of organizations using business as a force for good.

The Shift Lead is an integral part of the efficient, enthusiastic team that makes Grand Central Bakery’s vibrant cafes such wonderful spaces to be in. The Shift Lead is passionate about supporting a welcoming café environment and serving delicious products to a community of loyal customers. The Shift Lead regularly serves as the Person in Charge (PIC) and ‘runs the floor’ by adjusting work assignments, supporting the café team, and problem solving.

Responsibilities

• Delivers outstanding customer service—follows the 3 Steps to Great Service at all times.
• Regularly shares knowledge about product sourcing with customers and team members, demonstrating enthusiasm for Grand Central Bakery’s (GCB) mission, vision, and values.
• Goes the extra mile by delivering food to customers, engaging about products and specials, and anticipating customer needs.
• Demonstrates the ability to stay calm and maintain composure during busy or uncertain situations.
• Consistently works at all stations and shifts for which they are trained and assigned.
• Completes assigned work with efficiency and accuracy.
• Regularly works a variety of shifts to maintain awareness and expertise in all areas of the café, including retail opening, retail closing, office closing, sandwich bar opening, sandwich bar closing, pastry baking, baking prep, and mid-shifts.
• Serves as the Person in Charge (PIC) as assigned and is able to ‘run the floor’ during a shift, including adjusting work assignments, managing breaks, and problem solving.
• Has a solid understanding of GCB organizational structure and knows who/what/where to go for problem solving, utilizing company resources such as the Emergency Manual and FMX appropriately.
• Leads training of others in the correct and safe way of working, utilizing café resources such as checklists and training documents.
• Contributes to creating a welcoming and inclusive environment for new hires.
• Models expected behaviors and teamwork.
• Is proficient with GCB systems including the POS, R365, and KDS, and utilizes training documents and how-to guides to complete work accurately and efficiently.
• Places orders through R365 and vendors as assigned.
• Adheres to proper POS and cash handling procedures with a high level of accuracy.
• Makes and serves all café products to GCB specifications, including during a rush.
• Identifies products that do not meet specifications and removes them from sale.
• Demonstrates a proactive, "pitches in" mentality by volunteering to help others and improve the café environment.
• Takes initiative, contributes ideas, and is solutions-oriented while maintaining cleanliness through tasks such as bussing, washing dishes, and completing all necessary café cleaning duties.
• Demonstrates self-awareness by reflecting on strengths and areas for growth while actively seeking feedback and engaging in continuous learning to improve performance and develop new skills.
• Knows and acts in accordance with the mission, vision, and values of Grand Central Bakery in all parts of their job.
• Works collaboratively with a team, modeling and encouraging respectful and professional communication.
• Is committed to creating an anti-racist organization by actively opposing racism and promoting racial tolerance.
• Supports a culturally inclusive environment through the language and conduct of mutual respect and critical self-reflection.
• Understands company Diversity, Equity, and Inclusion (DEI) concepts and is able to explain them to teammates.
• Has a positive impact on teammates by setting behavior, work ethic, and work quality standards.
• Knows and demonstrates efficient, correct, and safe work procedures.
• Contributes to the training of team members and coaches team members on the floor.
• Follows all safety requirements, safety training, and instructions.
• Notifies manager if they ever become aware of a potential hazard in the workplace.
• Able to enter maintenance and safety tickets into FMX.
• Promptly reports all injuries, big or small, that are sustained while at work.
• Performs other duties as assigned.

Requirements

• Must be at least 18 years old.
• Ability to read, write, and speak English required.
• Maintains a valid Food Handler's Card at all times and follows health department guidelines.
• Must demonstrate regular attendance by coming to work on scheduled working days and being on time.
• Ability to add, subtract, and perform basic math with ease required.
• Basic computer skills required, including use of MS Outlook or similar email program.
• Ability to interact with customers for a full shift in a busy, loud environment with frequent change while maintaining outstanding customer service.
• 1+ years of front-of-house food service experience required, including making and serving products.
• Must be able to work Saturday/Sunday.

Skills

• Proficiency with tools and equipment including knives, semi-automatic espresso machine, Point of Sale (POS), soup warmer, oven, bread slicer, dishwasher, sandwich grill, and floor mop.

Schedule

The Shift Lead typically works 4-5 shifts per work week based on business need. The Shift Lead must be available to work a variety of shifts at least six (6) days per week, including Saturday and Sunday.

This position is not eligible for remote work.

Pay

Rate of pay: $22.58 per hour. Tips average $7.00 - $9.00 per hour.

This is a non-exempt, overtime-eligible, full-time role.

This position reports to the Café Manager.