Cafe Sales and Marketing Coordinator - HRC Atlanta

Primary Responsibilities

• Write and negotiate sales and marketing contracts according to Corporate procedures.
• Assembling of the Cafe Event Calendar and Brand Calendar.
• Reporting of weekly Occupancy Reporting Programs by working with local hotel Concierge.
• Communication and follow up with Group Travel Planners and marketing partners.
• Administration of package programs.
• Ensure receipt of payment from client by following Corporate procedures.
• Maintenance of sales and marketing tools and equipment (banners, linens, skirting, etc.).
• Updating of “cafe” website to be communicated with Support Center On-Line Marketing team.
• Partnering with Sales & Marketing Manager in the prospecting calls to Corporate accounts, convention/meeting organizers and previous bookings.
• Affiliate in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business.
• Attend trade-shows as approved by cafe budget and Corporate Sales and Marketing departments.
• Liaise between Support Center Sales & Marketing departments and the cafe.
• Coordinate operations between departments.
• Attend client functions marketing events and designated parties to provide support and representation of the department.
• Oversee daily execution of social activity for Hard Rock Cafe on Instagram, Facebook – ensuring content is engaging, compelling and meets brand standards.
• Partnership with S&M Manager and social agency, define and continually evolve the overall Cafe social strategy including tone, voice and positioning across all channels.
• Provide on-site social coverage for events, activations, appearances and photoshoots to produce social content at events.
• Work with digital teams to utilize engaged organic content audiences in our paid campaigns.
• Work with other social leaders to integrate Cafe social content across Hard Rock social channels including master brand.
• Own community management across all Cafe channels, engaging fans and participating in cultural conversations.
• Manage content production workflows, approvals, and publishing, ensuring operational excellence, timeliness, and consistency with the brand.
• Oversee creator and influencer campaigns with agency partners to maximize content opportunities and achieve pre-determined engagement and performance benchmarks.
• Monitor cultural, digital, and industry trends, providing insights and recommendations to drive innovative content and maintain brand relevance.

Requirements

• Some college coursework completion.
• Presentation of a professional image to guests, clients, and potential function coordinators.
• Composure during stressful events.
• Possession of a take charge attitude tempered with diplomacy.
• Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful event.
• Maintain professional language, either written or spoken, to communicate.
• Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
• Multiple language abilities a plus, fluency in English required.