Cafe Retail Sales Associate

About the role

The Retail Sales Associate (RSA) plays a crucial role in guiding guests through their shopping experience at Hard Rock stores. This position requires a unique individual who can serve as a tour guide, communicator, entertainer, memorabilia curator, and musician.

Responsibilities

• Greet guests and answer questions accurately and politely.
• Answer the phone and handle cash and other forms of payment.
• Maintain proper cash drawer balances and direct guests to areas and restrooms.
• Demonstrate impeccable product knowledge and determine guests' needs through active engagement and informative conversations.
• Suggestive sell products using proven techniques and ensure the complete satisfaction of each guest.
• Create memorable experiences and entertain guests to foster "Raving Fans."
• Perform opening, closing, and side duties such as cleaning glass, polishing brass, sweeping, vacuuming, folding product, etc.

Requirements

• Must be at least 19 years old.
• Must have the ability to move throughout the corporate office and cafes for extended periods, sit for extended periods, make repetitive arm, hand, and wrist movements, express or exchange ideas verbally, and perceive sound by ear.
• Must have manual dexterity, hand-eye coordination, and the ability to work with hands above shoulders.
• Must be able to lift, push, pull, balance, carry objects up to 10 pounds occasionally, regularly, and frequently.
• Must be able to tolerate exposure to heat, cold, chemicals, and noisy environments.
• Must be able to travel via auto or airplane for long periods of time.

Qualifications

• Must maintain a well-groomed appearance and follow all uniform guidelines.
• Must practice all general safety and sanitation standards.
• Must recycle products, where possible.
• Must uphold and adhere to Hard Rock’s 5 core values and mission statement.

Skills

• Must remain calm in a hectic, fast-paced atmosphere.
• Must demonstrate a high level of organization, attention-to-detail, and a sense-of-urgency.
• Must display a positive and outwardly friendly attitude toward guests.

Benefits

Hard Rock International offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more. Details on the full benefits package can be found on our career site: www.gotoworkhappy.com/benefits.

Pay

Compensation details are confidential and will be shared upon hire.

Schedule

The schedule for this position is flexible and will be discussed during the interview process.

Additional Requirements

• Must maintain a well-groomed appearance (“having a plan”).
• Must follow all uniform guidelines.
• Must practice all general safety & sanitation standards.
• Must recycle products, where possible.
• Must uphold and adhere to Hard Rock’s 5 core values and mission statement.

Company Information

Hard Rock International is one of the most globally recognized companies, owning the world's most valuable collection of music memorabilia, collectible fashion and music-related merchandise, and Hard Rock Live performance venues. The company owns, operates, and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses, and/or manages hotel/casino properties worldwide. For more information, visit www.hardrock.com.

Equal Opportunity Employer

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. For more information, please contact a member of our Human Resources team.