Cafe Lead- Eataly Caffe Hudson Yards

About the Role

Eataly, renowned as the world's premier destination for authentic Italian cuisine, is excited to announce the opening of our first-ever Eataly Caffè, and we're on the lookout for a Café Lead to help lead this exciting venture! If you have a passion for exceptional service and a love for Italian coffee culture, this is your chance to shine. Come be part of a team that celebrates the art of Italian espresso and culinary excellence. Your expertise in hospitality will help create unforgettable experiences for our guests in this vibrant new café. Are you ready to make your mark? Join us at Eataly Caffè!

Responsibilities

• Oversees daily operations to ensure that Eataly Caffe consistently meets standards for guest service, employee practices, operational efficiency, and health and safety.
• Collaborates closely with the Caffe Manager to manage and monitor standard operating procedures.
• Leads by example to motivate and train Caffe Team Members.
• Manages labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance.
• Collaborates with other team members seamlessly and fulfills duties across all sections of the Caffe, including back-of-house and front-of-house areas.
• Masters product knowledge and storytelling to answer questions about our menu and products, offering guidance on allergens and ingredient information.
• Maintains Eataly Caffe standards of guest service, presenting a hospitable and professional demeanor during all levels of business volume.
• Ensures the Caffe remains clean, organized, and neat at all times in both guest and employee areas through assigned cleaning duties, such as bathroom checks and table maintenance, washing dishes and equipment, cleaning prep and service stations, and stocking guest and employee areas.
• Receives retail and product orders. Unloads, organizes, and stocks deliveries; records information; communicates shortages, discrepancies, and expired or damaged products.
• Sets up stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.).
• Assists the Caffe Manager with shift administration, including opening and closing duties.
• Operates the Point of Sales (POS) system ensuring accuracy of cash drops and authenticity of bills.
• Actively trains Caffe team members in collaboration with the Store Manager and other Caffe teams.
• Represents the store to the community and guests.
• Performs other duties as assigned.

Qualifications

• 2+ years of experience supervising a café or quick service operation.
• Experience and knowledge in coffee/food production and BOH management.
• Excellent communication and team leadership skills.
• Outstanding problem-solving skills and can stay calm and focused while under pressure.
• Proficiency in Microsoft Office.
• Ability to stand, bend, reach and be mobile for up to 4-6 hours.
• Ability to lift up to 20 lbs.
• Ability to operate a commercial espresso machine.
• Food Handlers License and Serv-Safe Certification are a plus.

Benefits

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program