CAFE CREW

Grotto Social Baths | Wynwood, MiamiAbout GrottoGrotto is Miami’s first modern social bathhouse a wellness destination where heat, cold, and communal rituals make connection feel natural again.Rooted in timeless bathing traditions and reimagined for Wynwood, Grotto is a space to unplug, sweat, and plunge. Our cafe is a vital part of that restorative journey; it’s where guests gather before a session or linger long after, extending the ritual through conversation and nourishment.We are seeking individuals who believe true hospitality lives in the small details and who find genuine joy in taking care of others.The RoleAs a member of the Cafe Crew, you will craft the coffee, matcha, functional elixirs, and restorative bites that fuel the Grotto experience, ensuring every guest feels welcomed and nourished.This is a fully cross-trained role. Every team member masters both beverage craft and food preparation, fostering a flexible and supportive environment where everyone is ready to assist wherever the rhythm of the day requires.Your shift might move from mixing a matcha to plating a fresh snack, greeting a member by name, or helping a teammate during a post-sauna rush. While every day varies, the mission remains constant: creating a social hub where guests feel comfortable lingering and connecting.The Cafe Crew reports to the General Manager or the Manager on Duty, working closely with the full front-of-house team.Core ResponsibilitiesGuest ServicesWelcome every guest to Grotto with warmth, presence, and genuine attentionRecognize our members and remember their usual orders whenever possibleAct as a guide through the menu, offering thoughtful recommendations based on guest needsAnticipate needs proactively: refill water, clear tables, and check in on those relaxing after a circuitFoster a relaxed, inviting atmosphere that encourages social connection and lingeringProduct ExecutionPrepare all menu offerings coffee, matcha, juices, and light bites to Grotto’s high standardsFollow recipes and presentation guidelines with consistency and careStay deeply knowledgeable about ingredients, functional benefits, and dietary considerationsMaintain exceptional quality and attention to detail, even during peak service hoursSuggest pairings and help guests discover new restorative favoritesBar MaintenanceEnsure cafe workstations are spotless, organized, and guest-ready at all timesClean equipment, wash dishes, and restock service supplies proactively throughout the shiftReceive and organize inventory deliveries, ensuring proper stock rotation and storageMonitor freshness, minimize waste, and communicate inventory needs to managementSupport opening and closing procedures to set the entire team up for successTeam CollaborationMaintain a team-first attitude, jumping in to help wherever support is neededCommunicate effectively with Hosts, Guides, and Housekeeping for a seamless guest flowParticipate in shift huddles to stay informed about VIPs, events, and operational goalsContribute fresh ideas to improve the cafe environment and the overall guest experienceAttributesHospitality-driven: You naturally make people feel at home. You listen, you remember, and you understand that true care is found in the detailsCraft-minded: Whether it’s whisking matcha or plating a meal, you take pride in doing it well. You care about the quality of what you serveFlexible: You enjoy variety and the ability to move between beverage prep, food service, and helping teammates. Changing gears keeps you engagedComposed: Busy shifts don’t rattle you. You stay organized, communicate clearly, and keep standards high when the pressure is onRelentlessly clean: You wipe as you go and notice the details others miss. To you, a pristine environment is a fundamental part of the guest experienceCurious: You are genuinely interested in wellness, coffee, and nutrition. You love learning and sharing that knowledge with our communitySupportive: You believe no task is beneath anyone and are the first to step in when a teammate needs a handQualificationsRequired1–3 years of experience in a cafe, restaurant, or hospitality-forward environmentProficiency in crafting coffee and beverages alongside light food preparationStrong interpersonal skills; comfortable engaging with guests in a relaxed settingSolid understanding of food safety, sanitation, and allergen awarenessAbility to work efficiently and maintain composure during fast-paced servicePhysical stamina to stand for 6–8 hours and lift up to 30 poundsAvailability for early mornings, evenings, weekends, and holiday shiftsFluency in English required; Spanish proficiency is a strong plus for MiamiFood Handlers LicenseCPR/First Aid certification (or willingness to obtain)PreferredExperience with specialty espresso, matcha, and fresh juice preparationCurrent Food Handler’s certification (or willingness to obtain one before start)Familiarity with Square or similar POS systemsA genuine interest in wellness culture and the craft of hospitalityCompensation & BenefitsCompetitive hourly rate plus tipsDiscounts on cafe menu items and retail productsHealth benefits for eligible full-time team membersOpportunities for growth within a pioneering hospitality concept in MiamiIf crafting restorative experiences and excellent beverages sounds like your kind of ritual, we’d love to hear from you.