Cafe/Bistro Associate

About the role

Part-time Café/Bistro Associate position in the Dining Department at Encore Village of Schaumburg.

Responsibilities

• Stock area with appropriate par levels of all items and complete related paperwork.
• Stock the area with proper smallware, condiments, and other necessary items.
• Maintain full knowledge of all items available at the outlet.
• Report to work on time and in proper uniform.
• Greet guests with a friendly and professional manner in accordance with set standards.
• Communicate with residents, guests, and co-workers in a friendly and professional manner.
• Sweep and mop the floor in assigned areas.
• Attend daily pre-shift meetings to review the day's activities, groups in house, and menus.
• Maintain personal appearance and hygiene according to set policy and procedures.
• Complete assigned daily shift duties thoroughly; duties are inspected by the shift manager at the close of each shift.
• Bus and sanitize tables in accordance with set policy and procedures.
• Engage with guests and use the names of repeat guests.
• Move quickly and maintain good balance.
• Take food orders with a smile in person, over the phone, or via company-provided software.
• Assist in completing and delivering orders.
• Operate cash register, handle money, and process credit card transactions.
• Utilize company-provided POS system.
• Follow proper sanitation and food handler procedures.
• Maintain full knowledge of service standards.
• Report any maintenance problems or other issues to the designated leader.
• Remove refuse in accordance with set standards.
• Maintain cleanliness of storage areas, tools, equipment, carts, and other areas/items as directed by the Supervisor or Manager on duty.
• Perform additional tasks and responsibilities as assigned by the manager.
• Tasks and responsibilities may be added or revised based on business volume and operational needs.

Requirements

• Previous café, bistro, or food service experience preferred.
• Any related customer service-oriented experience may be considered.
• High school diploma or GED preferred.

Skills

• Good communication skills; ability to demonstrate effective reading, writing, speaking, and analytical skills.
• Detail-oriented with the ability to perform duties accurately each day.
• Computer proficiency.
• Ability to work overtime, holidays, and weekends as assigned.
• Ability to interface positively and professionally with people at all levels, including residents.
• Full understanding of sanitation, foodborne illness, and cross-contamination policies and procedures.
• Full understanding of cleaning chemicals and other hazardous materials, including right-to-know issues.
• Full understanding and use of H.A.C.C.P. protocols.
• Full understanding of residents' rights and departmental policies and procedures.
• Training in CPR and the Heimlich maneuver.