Café Banking Specialist- Chicago Area

About the Role

As a Café Banking Specialist (internally known as Café Ambassador), you are the face of Capital One's mission to change banking for good. You won't be found behind a teller line or a glass window—instead, you'll move throughout the Café, bridging the gap between digital innovation and human connection. You'll act as a high-end service specialist and a guide to digital banking, building a community by bringing Capital One's mission to life within a vibrant, modern community hub.

What You'll Actually Do

• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won't be serving coffee!)
• Serve as a Brand Advocate: Share the value of Capital One's products and services through genuine conversation rather than transactions. This role is free from traditional sales goals or high-pressure tactics—success is measured by the quality of the connection, not a quota.
• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.
• Facilitate Purposeful Impact: Host and support local events that promote financial health, acting as a brand steward within the framework of Capital One's established programs and strategic community partnerships.
• Advocate & Problem-Solve: Advocate for customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and escalated situations is important, and de-escalation may be a complex part of your role—we'll ensure you're supported with the tools, resources, and experience to meet the challenge.
• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. Be a team player with strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.
• Stay Agile & Engaged: This isn't a traditional "behind-the-desk" banking role—you'll be on the move and active throughout the day, moving through the Café to connect with the community and support the flow of the guest experience.

Why Join Us?

This is work with a mission. Because we've removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth, ensuring you have the tools to be stronger in your role and more effective every day.

Benefits

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• Signature Threads line—our treat
• Custom beverage while working
• And much more!

Essential Functions

• Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region
• Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change
• Ability to adapt to business-driven schedule adjustments is required
• Attend all required training sessions, which may occur on a schedule differing from the primary shift
• Lifting up to 25 pounds and moving/standing for extended periods of time
• Regular and consistent attendance

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience

Preferred Qualifications

• Associate's degree
• 2+ years of banking experience
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Pay

Chicago, IL: $47,840 - $55,016 for Café Ambassador. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered will be reflected solely in the candidate's offer letter.