Cafe Attendant

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, from small corporate meetings to immersive brand activations.

About the role

The Cafe Attendant will report directly to the Service Manager/General Manager at one of our Convene locations in midtown Manhattan. This role is responsible for serving all products with friendly, individualized attention towards each customer and educating them about our premium food & beverage offerings.

Responsibilities

• Ensures that all customers are educated on our products and services.
• Maintains the highest quality, consistent product standards, and elevated service.
• Follows all Company beverage recipes and procedures.
• Passes monthly re-certifications in a timely manner.
• Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
• Curates weekly beverage specials and collaborates with the onsite team to thoughtfully pair specials with programming.
• Proficiently prepares espresso and tea beverages.
• Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks, and food items.
• Verbally receives and calls back customer orders in a friendly manner.
• Reports all customer complaints to the manager on duty.
• Responds proactively to prevent customer service situations.
• Demonstrates full knowledge of the coffee and food menu.
• Accurately rings sales orders into the Point of Sale system and completes each transaction efficiently.
• Answers customer questions regarding coffee beverage preparation, menu item preparation, and ingredients.
• Weighs, grinds, and packs coffee per customers’ orders according to Company guidelines.
• Sells and serves baked goods and miscellaneous food items to customers.
• Displays and restocks all food items for customers to purchase.
• Maintains efficient, friendly service.
• Restocks paper goods and other miscellaneous service items as needed.
• Routinely cleans the bar area, floor, windows, and grinders, and takes out trash.
• Delivers food orders to coinciding tables and customers while maintaining steps of service standards.
• Works closely with the Culinary team to ensure food orders are delivered in a timely manner.
• Completes side work as assigned and as necessary.
• Assists in the distribution of weekly shipments.
• Responsible for bussing, maintaining, and cleaning common areas and shared meeting rooms within the Cafe area.
• Reports potential safety hazards to the manager on duty.
• Reports all employee accidents to the manager on duty.
• Informs the manager on duty of any operational inconsistencies.

Requirements

• Maintains positive company morale and professional attitude.
• Excellent verbal and written skills.
• Well-organized and detail-oriented.
• Regularly required to lift and/or move items up to 30 pounds.
• Must be able to adjust vision to both day and night lighting and focus on distant and close-range projects.
• Regularly required to handle food and hot beverages.
• Strong Coffee Knowledge – ability to train and develop peers.

Pay

Full-time hourly rate: $21.00. This role is also eligible for Convene's annual incentive performance bonus plan.

Schedule

Full-time (early morning shifts required).

Benefits

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits.
• Time Off & Balance: Generous PTO, your birthday off, paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.