Cafe Associate I

About the role

The Café Associate I works alongside King Arthur's café team to deliver exceptional service to our customers in support of the King Arthur Baking brand and mission. The individual in this role works under direct supervision in a fast-paced environment and is enthusiastic about delivering our customers exceptional experience.

Responsibilities

• Greets and acknowledges customers when they approach the café
• Provides a positive experience for each customer specific to their needs
• Assists customers in their selections, and maintains through knowledge of all menu items
• Operates point of sales system
• Maintains the cafe's appearance by straightening, cleaning, and replenishing
• Demonstrates a willingness to learn barista machine and coffee menu
• Receives and restocks deliveries using proper inventory rotation
• Rotates through all areas in the café
• Communicates clearly with your team
• Moves with purpose and efficiency in the space
• Adheres to all food safe and workplace regulations and procedures
• Reports to work on time or notify the lead in charge by phone and email in advance if absent or late
• Maintains working understanding of how to utilize KAB resources

Qualifications

• Experience in a retail/food service related field a plus
• Ability to work in a fast-paced, high volume environment
• Must be able to work evenings and weekends

Success factors

• Open to change, recommends actions for continuous improvement
• Thinks and acts strategically, understands how role contributes to larger outcome
• Provides exemplary customer service to both internal and external customers
• Sets high standards for oneself, meets deadlines
• Learns from mistakes, receptive to feedback
• Effective communicator, listens and respects others' points of view
• Participates in team problem solving and decision making
• Maintains a positive attitude
• Community minded – gets involved, volunteers

Physical requirements

• Ability to remain standing for extended periods of time
• Ability to lift up to 25lbs

Work environment

• Fast-paced café environment

Pay

$18.04 to $18.56 per hour worked; commensurate with experience.

Schedule

32 hours per week with weekend availability required.

Benefits

• Medical, dental, vision
• Company paid short- and long-term disability
• Life insurance
• Paid time off to rest
• Paid holidays
• 401(K) with a company match
• 40 paid volunteer hours a year
• Profit sharing*
• Participation in the Employee Stock Ownership Plan (ESOP)*