Cafe Associate

Position Summary

The Café Associate serves as part of the museum's Operations & Finance division, reporting to the Café & Catering Coordinator, and is primarily responsible for assisting guests of the Virginia Museum of History & Culture's Commonwealth Café. The role includes taking, preparing, and serving food and beverages, providing best‑in‑class customer service, and maintaining a clean and safe work environment throughout the Café.

Responsibilities

• Greet all customers and provide a positive experience throughout their visit.
• Accept and serve food and beverage orders to recipe and customer specifications.
• Ensure clean, safe front‑line and back‑of‑house workspaces.
• Provide accurate daily cash drawer reconciliation.
• Maintain the highest standards for food safety and cleanliness in accordance with state and local law, including proper temperature controls and compliance with Virginia ABC regulations.
• Track sell‑by, use‑by, and expiration dates to stock and rotate items and displays appropriately.
• Follow proper methods for operating café equipment, point‑of‑sale system, and daily operating procedures.
• Stay up to date with ongoing museum events and exhibits.
• Perform other duties as assigned.

Knowledge, Skills & Abilities

• Dedicated to providing best‑in‑class customer service.
• Strong math skills and attention to detail.
• Excellent communication and problem‑solving skills.
• Ability to work mornings, holidays, weekends, and occasional evenings.
• Physical ability to stand for long periods and lift up to 30 pounds.

Education & Experience

• High School Diploma or equivalent.
• Food‑service and/or previous cash‑handling experience.
• Customer service experience preferred.

Notes & Special Requirements

• Must have reliable transportation.
• Primarily guest‑facing teams must wear VMHC uniform while on shift.

Pay

$15.00 per hour (part‑time, non‑exempt).

Schedule

• Morning shifts.
• Holidays.
• Weekends.
• Occasional evenings.

Benefits

• Leave, wellness and retirement benefits offered in accordance with company policy (for regular part‑time positions).