Cafe Assistant Manager

About the role

Act as manager when manager is unavailable
In charge of shifts and delegating tasks
Restock the register nightly for the correct change
Take deposits to the bank several times a week and maintain an accurate count of petty cash
Assist with managing inventory and placing orders
Assist in writing the schedule and collecting information from employees about schedule issues
Assist with Marketing activities both online and offline.
Lead the team, making sure food is made accurately and taken to customers in a timely manner
Train other team members as needed
Perform delivery of occasional Catering orders if needed.

Responsibilities

• Show exemplary knowledge of the job and excellent customer service
• Deal with upset customers/problems with food in a polite way, making sure the customer is happy
• Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued
• Communicate with managers/owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low
• Communicate with managers/owners about employees: strengths and weaknesses, dependability, customer service, etc.
• Manage the break schedule, making sure employees are arriving on time and take appropriate breaks
• Attend Management Meetings
• Communicate with managers/owners about new ideas i.e. better methods to improve efficiency, safety etc., new recipe ideas etc.
• Assist with interviews, evaluations, and training
• Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner
• Keep the front lobby and outside area clean
• Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times
• Assist and ring up guests, answer phone calls and take orders over the phone
• Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner
• Prep food according to proper procedures
• Continuously and thoroughly clean the kitchen and lobby
• Put away deliveries and keep everything organized
• Washing dishes and put away
• Communicate with other staff to ensure that all orders are made correctly and in a timely way
• Carry out food to customers
• Show up on time and take breaks for the appropriate length of time
• Complete all opening and closing duties
• Perform additional tasks requested by your manager
• Follow sanitation guidelines
• Stock and rotate food
• Adhere to safety procedures
• Pitch in and work as a team
• Track food quality
• Handle specials circumstances
• Communicate effectively with coworkers and managers
• Become food certified
• Must be able to handle a basic computer, POS system; handling cash and credit cards
• Follow health, sanitary, and safety requirements
• Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency
• Maintain a clean and work appropriate personal appearance
• Come to work with a positive attitude, and are willing to work well with others
• Leadership abilities and management experience a plus
• Restaurant experience a plus

Qualifications

• Must be able to handle a basic computer, POS system; handling cash and credit cards
• Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency
• Maintain a clean and work appropriate personal appearance
• Must be able to work weekends and holidays
• Must be able to work evenings and early mornings
• Must be able to work Saturdays and Sundays
• Must be able to work during peak hours
• Must be able to work during slow hours
• Must be able to work during lunch hours
• Must be able to work during breakfast hours
• Must be able to work during dinner hours
• Must be able to work during late night hours
• Must be able to work during early morning hours
• Must be able to work during midday hours
• Must be able to work during afternoons
• Must be able to work during mornings
• Must be able to work during nights
• Must be able to work during weekdays
• Must be able to work during weekends
• Must be able to work during holidays
• Must be able to work during special events
• Must be able to work during promotional events
• Must be able to work during training sessions
• Must be able to work during meetings
• Must be able to work during social events
• Must be able to work during team building events
• Must be able to work during orientation sessions
• Must be able to work during orientation sessions
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• Must be able to work during orientation sessions
• Must be able to work during orientation sessions
• Must be able to work during orientation sessions