Cafe and Catering Associate

About the role

This position is responsible for catering the Houston Food Bank’s banquet services and managing the café registers. The role requires working evenings, weekends, and holidays as scheduled and adhering to PACT values.

Responsibilities

• Setups up tables and food service areas for catering events
• Manages the café cash registers by greeting and welcoming guests, collecting payments, and providing pricing information
• Ensures a warm and welcoming guest experience to all Houston Food Bank customers
• Collects payments and answers customers' questions about goods or services
• Helps customers find products and pricing information
• Issues receipts, refunds, credits, or changes due to customers
• Greets customers entering and exiting the establishment
• Monitors and balances the cash register and calculates and records the total amount of transactions
• Resolves and or escalates any complaints from customers to the supervisor
• Maintains a clean work area and personal hygiene
• Communicates with staff involved with scheduling catering clients regarding menu requests and special delivery requests
• Prepares, assembles, and sets up catering requests for delivery
• Delivers, sets up, and services catered events
• Cleans up and returns catered events to pantries and maintains an “on time” delivery schedule for catered events
• Acts as the “Guest Services Contact” between catered event participants and HFB
• Organizes and maintains all conference area locations including storage areas and keeps all equipment services ready and inventoried

Requirements

• High School Diploma from an accredited school or general education development (GED) certificate
• 1 year of experience working in a kitchen or restaurant environment
• 1 year of customer service and cash handling experience
• 1+ years of catering experience preferred
• 1+ years of barista experience preferred

Skills

• Knowledge of basic cooking and baking skills, culinary terms, commercial food service equipment & quantified cooking
• Courtesy and tact in dealing with guests, co-workers, as well as others in the community
• Ability to perform basic arithmetic, including the use of percentages
• Excellent written and verbal communication skills
• Ability to work with a diverse population
• Strong administrational, organization, and follow-through abilities
• Strong internal and external customer interaction skills
• Time management skills and the ability to multi-task

Pay

Starting Pay: $18.50 - $20.50

Schedule

Must be open to working a flexible work schedule with varying hours (5am-10pm), days or shifts (including nights, weekends)