Café Ambassador - Hollywood

About the role

Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub.

Responsibilities

• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop.
• Serve as a Brand Advocate: Share the value of Capital One’s products and services through genuine conversation rather than transactions.
• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges with ease.
• Facilitate Purposeful Impact: Host and support local events that promote financial health.
• Advocate & Problem-Solve: Advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements.
• Handle complaints and/or escalated situations with de-escalation skills.
• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome.
• Stay Agile & Engaged: This isn't a traditional "behind-the-desk" banking role. You’ll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• Associate’s degree preferred
• 2+ years of banking experience preferred
• 2+ years of Retail or Customer-facing experience preferred
• Proficient in G-Suite
• Strong written and oral communication skills

Qualifications

• Basic Qualifications: High School Diploma, GED, or Equivalent Certification
• Preferred Qualifications: Associate’s degree, 2+ years of banking experience, 2+ years of Retail or Customer-facing experience, Proficient in G-Suite, Strong written and oral communication skills

Skills

• Proactive engagement with guests
• Sharing product values through conversation
• Guiding customers through digital tools
• Hosting and supporting community events
• Handling customer complaints and issues
• Fostering a welcoming environment
• Moving and standing for extended periods
• Adapting to a flexible schedule

Benefits

• Paid Time Off
• Education Assistance
• Mental Health support
• Back-up Child or Elder Care
• Flexible Spending Accounts
• Life and Disability Insurance
• Medical, Dental, Vision and Prescription coverage
• Parental Leave
• 401(k) matching up to 7.5%

Pay

Salaries for Cafe Ambassador positions vary by location. Please refer to the provided salary ranges for each location.

Schedule

Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change.