CAD Technician

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes description, responsibilities (Production Support, Standards & Environment Maintenance, Collaboration & Communication), Required Qualifications, Preferred Qualifications, Competencies (maybe skills). No explicit Benefits, Pay, Schedule. So we should not include those sections. Also we should not repeat job title. Use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO etc. At end there is EEO statement; we should drop that. Also drop "Please note this job description is not designed to cover..." maybe that's boilerplate? It's a disclaimer; could be considered boilerplate; but it's part of description? Might be considered generic; but we can keep? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The disclaimer about duties may be considered boilerplate? It's a generic statement; but it's part of job description. Might be okay to keep? Safer to keep? It's not EEO. It's a generic disclaimer; not sure. I'd keep it as part of description. We need to structure:

  About the role

  with paragraph from Description. Then

  Responsibilities

  with sub-sections? Could combine bullet lists under responsibilities. Could have
  • for each duty. The posting has Production Support, Standards & Environment Maintenance, Collaboration & Communication each with bullet points. We can flatten into a single list or keep subheadings? The instruction: use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid additional headings inside? Probably only those headings. So we should not add extra headings like Production Support. Instead we can list responsibilities as bullet points under

    Responsibilities

    . So we need to extract all duty sentences. Responsibilities bullet list: - Provide day-to-day CAD support to production teams across multiple project disciplines. - Assist users with Civil 3D and AutoCAD troubleshooting, resolving issues efficiently to minimize workflow disruption. - Support production teams with standards-related questions, guidance, and hands-on assistance. - Assist with plotting, sheet production troubleshooting, and resolution of output-related issues. - Provide xref management support and assist with data shortcut configuration and troubleshooting. - Assist with maintaining CAD support data including templates, blocks, layer standards, and drafting resources. - Help maintain consistency across company CAD environments and production workflows. - Support testing and validation of CAD support files, drafting resources, and standard configurations. - Identify and document recurring support issues and operational pain points; escalate trends to CAD leadership. - Coordinate with CAD leadership on production-related support issues and escalations. - Maintain strong communication with production teams and operational leadership regarding active issues and resolutions. - Support onboarding for new CAD users and production staff, including orientation to company standards and workflows. - Contribute to a collaborative team environment within the Digital Delivery department. That covers all. Now Requirements: The posting has "Required Qualifications" and "Preferred Qualifications". Also "Competencies" maybe skills. The instruction: Use headings Requirements, Qualifications, Skills. We need to decide what goes where. Likely "Requirements" for required qualifications, "Qualifications" for preferred qualifications? Or maybe "Qualifications" for both required and preferred? But we have separate headings. We can put Required Qualifications under

    Requirements

    . Preferred Qualifications under

    Qualifications

    . Skills maybe from Competencies section. We'll put Competencies under

    Skills

    . We must not include headings with filler. Ensure we have real content. Now we need to preserve all substantive information: include all required qualifications bullet points, preferred qualifications bullet points, competencies bullet points. We need to format as
    • for any list. For prose, use

      . For Required Qualifications, it's a list; we can use

      . Same for Preferred Qualifications and Competencies. Now about the "About the role" paragraph: we need to include the description paragraph(s). The description includes: "The CAD Technician supports the Digital Delivery team by providing day-to-day technical assistance to production staff across multiple disciplines. This role is responsible for CAD troubleshooting, standards guidance, and support-data maintenance, with the goal of ensuring a stable, consistent, and efficient CAD production environment across the organization. Working closely with CAD leadership, CAD managers, and project teams, the CAD Technician plays a key role in supporting company growth by improving support responsiveness, production consistency, and standards adoption. The ideal candidate is technically capable, organized, and thrives in a collaborative, user-facing support environment". That's the description. We'll put that in

      . Now we need to ensure we don't include job ID etc. There's none. Now we need to output only HTML fragment, no /, no markdown fences. Let's craft:

      About the role

      The CAD Technician supports the Digital Delivery team by providing day-to-day technical assistance to production staff across multiple disciplines. This role is responsible for CAD troubleshooting, standards guidance, and support-data maintenance, with the goal of ensuring a stable, consistent, and efficient CAD production environment across the organization. Working closely with CAD leadership, CAD managers, and project teams, the CAD Technician plays a key role in supporting company growth by improving support responsiveness, production consistency, and standards adoption. The ideal candidate is technically capable, organized, and thrives in a collaborative, user-facing support environment.

      Responsibilities

      • Provide day-to-day CAD support to production teams across multiple project disciplines.
      • Assist users with Civil 3D and AutoCAD troubleshooting, resolving issues efficiently to minimize workflow disruption.
      • Support production teams with standards-related questions, guidance, and hands-on assistance.
      • Assist with plotting, sheet production troubleshooting, and resolution of output-related issues.
      • Provide xref management support and assist with data shortcut configuration and troubleshooting.
      • Assist with maintaining CAD support data including templates, blocks, layer standards, and drafting resources.
      • Help maintain consistency across company CAD environments and production workflows.
      • Support testing and validation of CAD support files, drafting resources, and standard configurations.
      • Identify and document recurring support issues and operational pain points; escalate trends to CAD leadership.
      • Coordinate with CAD leadership on production-related support issues and escalations.
      • Maintain strong communication with production teams and operational leadership regarding active issues and resolutions.
      • Support onboarding for new CAD users and production staff, including orientation to company standards and workflows.
      • Contribute to a collaborative team environment within the Digital Delivery department.

      Requirements

      • Associate’s degree or technical certification in CAD, drafting, engineering technology, or a closely related field; or equivalent combination of education and experience.
      • Minimum of 2 years of experience in a CAD production or CAD support role, with demonstrated proficiency in AutoCAD and/or Civil 3D.
      • Working knowledge of CAD production workflows including xrefs, data shortcuts, sheet sets, and plotting processes.
      • Demonstrated ability to troubleshoot CAD software issues and provide clear, helpful guidance to end users.
      • Strong organizational skills with attention to detail and the ability to manage multiple concurrent support requests.
      • Effective verbal and written communication skills; ability to explain technical concepts to users of varying skill levels.
      • Ability to work both independently and collaboratively within a team environment.

      Qualifications

      • 3 or more years of experience in a CAD production or CAD support role within an engineering or professional services environment.
      • Direct experience supporting Autodesk Civil 3D in a multi-discipline engineering firm context.
      • Familiarity with Sheet Set Manager (SSM) and advanced plotting/sheet production workflows.
      • Experience maintaining or developing CAD templates, block libraries, and layer standards at an organizational level.
      • Exposure to CAD standards development or implementation within a large organization.
      • Experience supporting onboarding or training for production staff on CAD tools and standards.
      • Autodesk certification(s) in AutoCAD, Civil 3D, or related products.

      Skills

      • Technical Proficiency: Applies discipline-specific knowledge and engineering principles to produce accurate, high-quality work. Demonstrates working proficiency in AutoCAD and Civil 3D, including production workflows, xref management, data shortcuts, sheet sets, and drafting standards.
      • Digital Technology: Effectively uses existing and emerging digital tools to improve design quality and project delivery. Leverages Autodesk tools and CAD support data systems to maintain a consistent, efficient production environment and supports the organization’s ongoing Digital Delivery evolution.
      • Quality Assurance & Control: Takes ownership of deliverable accuracy and completeness through disciplined review processes and adherence to the firm’s QA/QC standards. Validates CAD support files, templates, and standards resources to ensure production teams have reliable, error-free tools.
      • Problem Solving & Decision Making: Approaches complex problems analytically, balances competing priorities, and makes sound, timely decisions under uncertainty. Diagnoses CAD support issues systematically, identifies root causes, and delivers practical resolutions while escalating patterns and trends to CAD leadership.
      • Communication & Presentation: Communicates clearly in written, verbal, and visual formats - translating technical content effectively for any audience. Explains CAD standards and troubleshooting steps in accessible terms for production staff of varying technical backgrounds.
      • Collaboration & Teamwork: Works generously and constructively with colleagues across disciplines, offices, and organizations to achieve shared goals. Partners closely with CAD leadership, project managers, and production staff to maintain consistent workflows and resolve support issues efficiently.
      • Adaptability & Resilience: Responds constructively to changing conditions, recovers from setbacks quickly, and maintains effectiveness under pressure. Adjusts priorities fluidly in a growing Digital Delivery environment, embraces evolving tools and standards, and remains steady when managing multiple concurrent support needs.
      We should not include Benefits, Pay, Schedule sections. Check for any duplicated lines: none. Check for boilerplate: we omitted EEO statement at end. Also omitted the "Please note this job description is not designed to cover..." maybe we should keep? It's a generic disclaimer; but it's not EEO. Might be considered boilerplate but it's part of job description. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. That disclaimer is not exactly those categories; it's a generic statement about duties may change. Might be considered legal? It's a disclaimer; could be considered legal boilerplate. Safer to remove it. We'll omit. Now ensure we didn't miss any substantive info: The "About Westwood Professional Services, Inc." paragraph is company overview; is that substantive? It's about the company, not role. Could be considered boilerplate? It's not EEO; it's company description. Might be relevant to include? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. The company overview is substantive about the employer. Should we include it? Possibly under About the role? But we already have About the role for the role description. The company overview could be placed maybe as a separate section? Not among allowed headings. Could we include it