CAD Technical Project Manager

Scope Of Services / Key Responsibilities

• Lead integration efforts between NG9-1-1 systems and existing CAD platforms.
• Manage end-to-end project lifecycle including planning, execution, monitoring, and delivery.
• Oversee project teams responsible for testing, implementation, and deployment of NG9-1-1 solutions.
• Ensure compliance with technical requirements, testing standards, and quality benchmarks.
• Act as a liaison with multiple agencies for project coordination involving Class 1, Class 3, and call handling systems.
• Manage CAD integration with NG call handling systems and ensure seamless interoperability.
• Track project milestones, risks, dependencies, and deliverables.
• Provide regular status reporting and stakeholder communication.
• Support change management, documentation, and governance processes.

Mandatory Skills & Experience

• Minimum 8+ years of experience managing Public Safety Technology Projects (medium to large scale).
• Minimum 8+ years of experience supporting 911 dispatcher training and operations.
• Proven Project Management experience including planning, scheduling, tracking, and delivery.
• Strong understanding of CAD systems and emergency response workflows.
• Experience working with multi-agency environments and mission-critical systems.
• Excellent communication, coordination, and stakeholder management skills.

Desired Skills & Experience

• Experience supporting project leadership with:
• Change request management
• Documentation and deliverable tracking
• Scheduling and reporting
• Strong technical background in large-scale enterprise emergency services environments.
• Ability to mentor and guide team members on project management best practices.
• Familiarity with NG9-1-1 architecture and call handling systems.