CAD/RMS Administrator

About the role

The CAD/RMS Administrator supports the 24/7 emergency communications operations at the Prescott Regional Communications Center. This role involves serving as the primary administrator for CAD and RMS software, ensuring system reliability, security, and operational effectiveness.

Responsibilities

• Serve as primary administrator for CAD and RMS software.
• Ensure system uptime, reliability, and performance for 24/7 emergency operations.
• Provide administrative support for ancillary public safety systems that directly integrate with or support CAD and RMS operations.
• Configure CAD and RMS systems to meet the operational needs of public safety partners.
• Maintain and update user accounts, unit configurations, and agency-specific settings within CAD and RMS platforms.
• Configure and maintain CAD response plans, including unit recommendations, run orders, and related dispatch parameters, in coordination with participating agencies.
• Plan, test, and coordinate the deployment of software updates, patches, and configuration changes with IT staff.
• Maintain CAD and RMS data with a working knowledge of the underlying database structure, including running queries, generating reports, and ensuring data accuracy.
• Diagnose and resolve CAD and RMS issues, escalating to vendors or IT staff as needed.
• Provide front-line technical support to dispatchers, field users, and partner agency staff for CAD, RMS, and directly integrated public safety systems.
• Communicate system updates, maintenance schedules, and issue status clearly to staff and leadership.
• Maintain integrations between CAD, RMS, GIS, mobile data, and other PRCC public safety systems.
• Coordinate with partner agencies to ensure consistent system configuration and data exchange.
• Support the evaluation, procurement, and implementation of new or replacement public safety systems.
• Manage user access, permissions, and account provisioning in accordance with policy.
• Ensure compliance with Criminal Justice Information Services (CJIS) security requirements.
• Monitor system performance and data integrity and escalate anomalies as appropriate.
• Coordinate with IT staff to support backup and disaster recovery procedures for CAD and RMS systems.
• Develop and deliver training to end users on CAD and RMS system features and procedures.
• Maintain system documentation, configuration records, and operational manuals.
• May participate in on-call rotation and should expect to provide technical support outside of regular business hours as needed.

Qualifications

• Education and/or Experience: Associate degree in computer science, information technology, or a related field preferred. Two (2) years of experience administering CAD, RMS, or public safety information systems; or any equivalent combination of education, experience, and training which provides the knowledge and abilities necessary to perform the essential functions of the position.
• Experience in a public safety or emergency communications environment is preferred, including experience with CentralSquare CAD/RMS.
• Licenses, Certifications, and Other Requirements: Possess a valid driver's license and ability to obtain an Arizona driver's license upon hire; pass pre-employment drug, hearing, and psychological evaluations; pass fingerprint and background investigations; be free from any felony conviction or any other offense that would be a felony if committed in Arizona; and meet all Criminal Justice Information Services (CJIS) certification and compliance requirements.