CAD Engineer I
Job Purpose/Summary of Position
Under the direction of the CAD Manager, the CAD Engineer I will be responsible for performing technical tasks to support the agency’s Computer Aided Dispatch (CAD) system, 9-1-1 telephony and network, and administrative office systems. The CAD Engineer I will work with a team of IT specialists to design, set up, and maintain a network of computers, including hardware, software, and system architecture.
Position Responsibilities
- Installs, configures, and maintains technical equipment under the supervision of the CAD Manager
- Establishes, configures, tests and maintains operating systems, application software and system management tools
- Works with public safety agencies to define, configure, deploy, and maintain Motorola Solutions PremierOne Mobile deployments for each agency.
- Performs maintenance and support of the technical components comprising the agency’s computer equipment, CAD system, and network used in the administrative offices
- Maintains the integrity of agency’s installed systems and infrastructure
- Investigates and resolves trouble ticket items
- Plans and implements systems automation as required for better efficiency
- Acts as a liaison with vendors and keeps relevant stakeholders up to date with developments
- Maintains the Uninterruptable Power Supply (UPS) system, and supervises vendors for services and upgrades
- Performs and regularly maintains system backups
- Supports the computer needs of all OPCD staff
- Performs other duties as required
Basic Qualifications (Required Skills/Experience)
- Associate’s Degree in Computer Engineering, Computer Science, Information Systems, or a closely related field.
- One (1) year of experience in information technology, database management, or networking specifically related to configuration and maintenance of an Enterprise Level CAD system or equivalent Public Safety/Law Enforcement/EMS/Fire Enterprise Level system(s).
Preferred Qualifications (Desired Skills/Experience)
- Bachelor’s Degree in Computer Engineering, Computer Science, Information Systems, or a closely related field.
- Three (3) years of experience in general information technology, database management, and networking experience.
- Experience in the management and operation support of Motorola PCAD or Motorola PremiereOne CAD System.
Physical Requirements
Tasks require the ability to exert light physical effort, which may involve occasional lifting, bending, kneeling, stooping, pushing, or pulling of objects.
Drug Free Workplace
OPCD is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol.
Shift
- This position includes an on-call rotation and requires residency within the Greater New Orleans Metropolitan Area (within 25 miles or a standard 30-minute drive from OPCD).
- Standard work hours are seven hours per day, Monday through Friday, scheduled between 8:00 AM and 5:00 PM, as directed by the Technical Operations Manager.
- Nights or weekends may be required based on circumstances, and shifts may be reassigned at any time based on agency needs.
- Reporting to work during major events and/or declared disasters is mandatory.
- This role must be the employee's primary employment. Conflicts due to undisclosed or secondary employment may result in termination and a failure to disclose other employment may result in termination.
Additional Information for Prospective Candidates
This job description is not an exhaustive list of all duties, responsibilities, or activities associated with this position. These may be modified at any time, with or without notice, to meet the needs of the organization and support its mission.
The Orleans Parish Communications District is an Equal Opportunity Employer
Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.