CAD Analyst

About the role

The CAD Analyst supports the Digital Delivery team by providing day-to-day technical assistance to production staff across multiple disciplines. This role is responsible for CAD troubleshooting, standards guidance, and support-data maintenance, with the goal of ensuring a stable, consistent, and efficient CAD production environment across the organization.

Responsibilities

• Provide day-to-day CAD support to production teams across multiple project disciplines.
• Aid users with Civil 3D and AutoCAD troubleshooting, resolving issues efficiently to minimize workflow disruption.
• Support production teams with standards-related questions, guidance, and hands-on assistance.
• Aid with plotting, sheet production troubleshooting, and resolution of output-related issues.
• Support xref management and assist with data shortcut configuration and troubleshooting.
• Assist with maintaining CAD support data including templates, blocks, layer standards, and drafting resources.
• Maintain consistency across company CAD environments and production workflows.
• Support testing and validation of CAD support files, drafting resources, and standard configurations.
• Identify and document recurring support issues and operational pain points; escalate trends to CAD leadership.
• Collaborate with CAD leadership on production-related support issues and escalations.
• Maintain strong communication with production teams and operational leadership regarding active issues and resolutions.
• Support onboarding for new CAD users and production staff, including orientation to company standards and workflows.
• Contribute to a collaborative team environment within the Digital Delivery department.

Qualifications

• Associate’s degree or technical certification in CAD, drafting, engineering technology, or a closely related field; or equivalent combination of education and experience.
• Minimum of 2 years of experience in a CAD production or CAD support role, with demonstrated proficiency in AutoCAD and/or Civil 3D.
• Working knowledge of CAD production workflows including xrefs, data shortcuts, sheet sets, and plotting processes.
• Demonstrated ability to troubleshoot CAD software issues and provide clear, helpful guidance to end users.
• Strong organizational skills with attention to detail and the ability to manage multiple concurrent support requests.
• Effective verbal and written communication skills; ability to explain technical concepts to users of varying skill levels.
• Ability to work both independently and collaboratively within a team environment.

Preferred Qualifications

• 3 or more years of experience in a CAD production or CAD support role within an engineering or professional services environment.
• Direct experience supporting Autodesk Civil 3D in a multi-discipline engineering firm context.
• Familiarity with Sheet Set Manager (SSM) and advanced plotting/sheet production workflows.
• Experience maintaining or developing CAD templates, block libraries, and layer standards at an organizational level.
• Exposure to CAD standards development or implementation within a large organization.
• Experience supporting onboarding or training for production staff on CAD tools and standards.
• Autodesk certification(s) in AutoCAD, Civil 3D, or related products.