Cable Installer

About the role

Responsible for performing skilled technical work, providing technical support for client organizations, and performing installations and services for residential and commercial customers. Ensure high-quality execution of telecom and broadband services including internet, video, voice, and alarm systems.

Responsibilities

• Install and maintain telecom and broadband services from street to home, including internet, video, voice, and alarm systems
• Perform quality checks of the work executed to ensure installations meet client standards
• Adhere to safety protocols and use proper personal protective equipment (PPE)
• Troubleshoot and resolve technical issues for customers
• Maintain accurate records of work performed and equipment, consumables used
• Operate company vehicles safely and efficiently
• Communicate effectively with customers, explaining services and addressing concerns
• Stay updated on new technologies, installation techniques, client products and features
• Educate customers on self-help options and product features
• Identify and pursue opportunities for additional services or upgrades

Key Performance Indicators

• Operational efficiency and productivity metrics: On Time Arrival, Job Completion Rate, Technician NPS (TNPS), First Time Right (FTR), Home Health Check (HHC), Meter Usage, Repeat Service Calls, Quality Control Pass Rate
• Customer satisfaction scores, Net Promoter Score (NPS)
• Safety compliance records

Requirements

Education

• High school diploma or equivalent
• Technical certifications relevant to the telecom and broadband industry (e.g., alarm systems, router configurations)

Experience

• 0 to 2 years of experience as a technician in telecom or broadband field operations
• Experience with cable, internet, and voice service installations a plus

Exposure

• Familiarity with various telecom and broadband technologies, tools and equipment
• Knowledge of safety procedures and regulations
• Understanding of customer service principles and practices

Qualifications

• Technical aptitude and willingness to continuously learn new technologies
• Customer service orientation with the ability to communicate effectively
• Ability to work independently and as part of a team, demonstrating strong work ethic and time management skills

Physical Requirements

• Ability to stand, walk, and sit
• Ability to use hands to handle or feet
• Ability to reach with hands and arms
• Ability to climb and balance
• Ability to stoop, kneel, crouch, bend and crawl
• Ability to lift up to 75 lbs
• Ability to maintain all safety expectations