Cable Installer

Responsibilities

• Install and maintain telecom and broadband services from street to home, including internet, video, voice, and alarm systems.
• Perform quality checks of the work executed to ensure installations meet client standards.
• Adhere to safety protocols and use proper personal protective equipment (PPE).
• Troubleshoot and resolve technical issues for customers.
• Maintain accurate records of work performed and equipment, consumables used.
• Operate company vehicles safely and efficiently.
• Communicate effectively with customers, explaining services and addressing concerns.
• Stay updated on new technologies, installation techniques, client products and features.
• Educate customers on self-help options and product features.
• Identify and pursue opportunities for additional services or upgrades

Requirements

• Education: High school diploma or equivalent. Technical certifications relevant to the telecom and broadband industry e.g. alarm systems, router configurations, etc.)
• Valid driver's license required
• Experience: 0 to 2 years of experience as a technician in telecom or broadband field operations. Experience with cable, internet, and voice service installations a plus
• Exposure: Familiarity with various telecom and broadband technologies, tools and equipment
• Knowledge of safety procedures and regulations
• Understanding of customer service principles, practices.

Qualifications

Physical Requirements:

• Ability to stand, walk, and sit
• Ability to use hands to handle or feet
• Ability to reach with hands and arms
• Ability to climb and balance
• Ability to stoop, kneel, crouch, bend and crawl
• Ability to lift up to 75 lbs
• Ability to maintain all safety expectations

Please Note: This is a safety-sensitive position. The employee has responsibility for their own safety and the safety of others. The employee must be able to perform all duties in accordance with safety regulations, company policies, and client requirements. This includes but is not limited to: Following all required safety protocols and procedures Using appropriate personal protective equipment (PPE) Operating vehicles and equipment safely Maintaining valid certifications and licenses as required Participating in mandatory safety training and meetings Reporting unsafe conditions or practices Passing required drug and alcohol screening Maintaining physical capabilities necessary to perform essential job functions safely Failure to meet these safety requirements may result in disciplinary action up to and including termination of employment.

Benefits

Training generally takes 4–8 weeks for those new to the role and may be shorter for experienced candidates. Training pay is $15/hour. After training, technicians transition to production pay with opportunities for overtime.

Schedule

The schedule will vary based on the needs of the business and the location.

Pay

Pay is commensurate with experience and qualifications.